Senior Service Coordinator

Veolia Group; Manchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme Stream

Financial wellbeing support

Discounts on groceries & retailers

Health and wellbeing resources

One paid day to volunteer

Training and development opportunities

Job summary

Veolia in Manchester is seeking a Senior Transport Service Coordinator to manage day-to-day service delivery, coordinate routes and liaise with drivers and customers. The role includes ensuring safety, reporting issues, and supporting transport compliance on-site.

The position offers a £33,000 annual salary plus a performance bonus, 40-hour weeks with occasional Saturdays, and a range of Veolia benefits including pension and development opportunities.

Qualifications

• Excellent communication with drivers, frontline staff and customers.
• Able to organise a busy workload and work at fast pace; UK driving licence required.
• Desirable: knowledge of transport compliance, IT skills, and Google operating systems.

Responsibilities

• Day-to-day management of service delivery and routing allocations.
• Communicate with customers and stakeholders and provide status updates.
• Manage completion of debriefs with front-line staff and report actions.
• Face-to-face engagement with drivers to address route issues.
• Report safety concerns or container damage and stop the job when unsafe.
• Support Operations Manager with transport compliance on-site (WTD, O'Licence).
• Direct reporting line for all drivers and Service Coordinators.

Skills

Good communication

Organisation

Fast pace work

UK Driving licence

Tools

IT skills

Google OS

Job description

Senior Transport Service Coordinator

Salary: £33,000 per annum plus performance bonus, Veolia benefits and pension. Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay). Location: Manchester.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme Stream
• Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• One paid day's leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Managing completion of all debriefs with front-line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on the route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Supporting Operations Manager with Veolia legal compliance on-site (WTD, O'licence and transport compliance)
• Being responsible for direct reporting line for all drivers and Service Coordinators

What we’re looking for

Essential: Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace UK Driving licence

Desirable: Able to demonstrate an understanding of transport compliance and WTD Experienced IT Skills, and the ability to adapt to Google operating systems Previous experience in a supervisory role Previous experience operating within a similar industry, waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.