Transport Clerk

GXO Logistics, Inc.; Dartford; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday pay

Workplace pension

Hapi App platform discounts

Job summary

GXO Dartford is seeking a Transport Clerk for the night shift to support Sainsbury’s, coordinating schedules and handling customer queries. The role is full-time and permanent, operating 18:00 to 06:00 on a 4-on/4-off rota, ensuring accurate admin and timely deliveries.

You will work with drivers and depot teams to monitor performance, resolve issues, and maintain records, while using Microsoft Office and transport systems to report on KPIs and improvements.

Qualifications

• Previous experience in transport/warehouse administration or customer service environments would be advantageous.
• Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues.
• Excellent attention to detail and accuracy.
• Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure.
• Confident using Microsoft Office and transport/logistics systems to manage data and reporting.

Responsibilities

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers.
• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey.
• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting.
• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures.
• Maintain accurate administrative records, compliance documentation, report, and transport-related system updates.

Skills

Communication

Attention to detail

Multitasking

Calm under pressure

Interpersonal skills

Tools

Microsoft Office

Transport systems

Job description

Are you a night owl with a knack for administrative tasks? Ready to elevate your career and develop your skills? If you're looking for a new challenge in a dynamic environment, we want you to join our team!

Here at GXO Dartford, we’re currently recruiting for a Transport Clerk to join our night shift team, supporting our customer, Sainsbury’s.

This is a full-time, permanent position, working on an a rota basis - 4 days on - 4 days off, covering the hours of 18:00 to 06:00.

Pay, benefits and more:

• An annual salary of £34,994.55
• Holiday pay and workplace pension
• Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
• Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment

What you’ll do on a typical day:

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers
• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey
• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting
• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures
• Maintain accurate administrative records, compliance documentation, report, and transport- related system updates

What you need to succeed at GXO:

• Previous experience in transport / warehouse administration or customer service environments would be advantageous
• Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues
• Excellent attention to detail and accuracy
• Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure
• Confident using Microsoft Office and transport/ logistics systems to manage data and reporting

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.