Transitions Manager

Workman; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Discretionary annual bonus

Healthcare

Life insurance

Wellness programme

Long service holidays

Birthday off

Extra day between Christmas and New Yr

Gym membership

Cycle to work

Referral bonus

Job summary

Workman is seeking a Transitions Manager to lead strategic and operational management of transitions in and out of the firm’s managed portfolio. You will own onboarding and off-boarding across properties and portfolios, building an in-house team and defining procedures for consistent delivery.

You will coordinate with Property Management, Client Accounting, Data Input, Procurement, and Health & Safety, while developing training programs and ensuring high client satisfaction across engagements.

Qualifications

• 8+ years experience in commercial property management.
• Experience leading significant property and portfolio transitions.
• Strong leadership and client relationship management skills.
• Familiarity with property management software and other digital platforms.

Responsibilities

• Build, develop, and lead an in-house transitions team.
• Own onboarding and off-boarding procedures and handover checklists.
• Act as primary contact for key clients during onboarding/offboarding.
• Coordinate cross-functional teams across the business to deliver transitions.
• Project manage major transitions with capacity for growth.
• Establish KPIs for onboarding/offboarding and report performance.

Skills

Commercial property management

Leadership

Client relationship management

Project management

Strategic thinking

Education

RICS qualification

Tools

Property management software

Job description

About the role

A new and exciting position as Transitions Manager at Workman, responsible for leading the strategic and operational management of transitions in and out of the firm’s managed portfolio.

This role requires a proactive leader with market-leading expertise in both on-boarding and off-boarding individual properties and portfolios.

This is a unique opportunity to build and then lead an in-house transitions team at Workman, shaping the future of transitions management within the business.

What matters most in this role

• Ability to plan, structure, and deliver transitions from start to finish.
• Managing multiple on-boarding and off-boarding projects simultaneously.
• Accuracy in reviewing leases, contracts, financials, compliance docs.
• Spotting gaps, inconsistencies, or risks.
• Ensuring correct data migration into systems.
• Confident working with clients, owners, internal teams, and vendors.
• Ability to manage expectations and difficult conversations.

Duties and responsibilities

Strategic Leadership & Team Development

• Build, develop, and lead an in-house transitions team, providing guidance, mentorship, and performance oversight.
• Develop and deliver training programs and procedures for Property Managers ensuring they have the necessary knowledge and skills.

Operational & Compliance Management

• Ownership, regular review and continual improvement of Workman’s on-boarding & off-boarding procedures and handover checklist.
• Providing training and guidance on on-boarding & off-boarding procedures.

Client Management

• Act as the primary point of contact for key clients during on-boarding and off-boarding processes, fostering strong relationships and ensuring their objectives are met.
• Handle escalated issues with professionalism and efficiency.

Communication & Organisation

• The ability to coordinate teams from across the business including Property Management, Client Accounting, Data Input, Procurement and Heath & Safety.
• Strong organisational skills and attention to detail.

Project Management

• Project manage key transitions with the expectation that the role and breadth of support expands as the transitions team grows.
• The ability to multi-task and manage major transitions in and out simultaneously.

Performance Management

• Establishing KPIs for on-boarding and off-boarding whilst monitoring and reporting on our performance against them.
• Understanding key requirements under Sale Agreements whilst monitoring and reporting on performance against them.

Process Improvement & Innovation

• Creating and maintaining a log of all transitions and any issues / inefficiencies identified, to ensure continual improvement of the firm’s on-boarding & off-boarding procedures.
• Leverage technology and best practices to enhance service delivery.
• Monitor market trends and industry developments to inform strategic decisions.

Business Development

• The ability to cross-sell and introduce other Workman service lines.
• Assisting in responding to RFP questions relating to mobilisation / transition management.

What we expect from you

• Extensive experience (typically 8+ years) in commercial property management, ideally within a commercial property consultancy, or similar environment.
• Experience managing and leading significant property and portfolio transitions in and out of management.
• Strong leadership and team management skills, with experience overseeing portfolios.
• In-depth knowledge of industry best practices.
• Excellent organisation, communication and client relationship management skills.
• Strong problem-solving ability with a proactive, solutions-oriented mindset.
• Familiarity with property management software and other digital platforms.
• Relevant professional qualifications (e.g. RICS) is highly desirable.
• Some travel to the managed portfolio across the UK may be required and travel expenses will be covered.

Why Workman?

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Study support (where applicable).
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

About Workman

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

We pride ourselves on the calibre of our employees and their unique skill sets.

Equal opportunities

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

This job description does not form part of your contract of employment and the duties may be amended from time to time.