Transition Manager

Serco Group; West Midlands; Hybrid; GBP 45,000 - 55,000; Part time

Benefits offered by this job

Company car

Bonus opportunity

25 days annual leave plus bank hols

Flexible and hybrid working

Life assurance

Employee discounts and wellbeing

Career development and professional学习

Job summary

Serco Group is seeking an experienced Transition Manager to lead complex mobilisation and transition programmes across UK & Europe. The role involves shaping solutions from bid stage through delivery, with governance, reporting and risk management at its core.

You will work with Transition Directors and senior stakeholders to ensure successful service implementation and continuous improvement across the function.

Qualifications

• Degree or equivalent experience required.
• Experience delivering large, complex programmes and transitions.
• Knowledge of governance, PMO and assurance frameworks is preferred.

Responsibilities

• Lead the planning, definition and control of projects and workstreams within complex programmes.
• Develop mobilisation, transition and implementation plans.
• Establish and maintain programme governance, reporting and RAID management.
• Deliver projects through the transition lifecycle with governance and controls.
• Support bid teams with mobilisation and transition responses.
• Conduct assurance and deliverability reviews to improve delivery confidence.
• Collaborate with operational teams, suppliers and senior stakeholders across Serco.

Skills

Programme management

Stakeholder engagement

Governance

RAID management

Microsoft Project

Power BI

Smartsheet

SharePoint

Communication skills

Ambiguity resolution

Education

Degree or equivalent experience

Tools

Microsoft Project

Power BI

Smartsheet

SharePoint

Job description

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Location: Flexible / Hybrid (with regular UK travel, including Hook)

Salary: £45,000 - £55,000 + bonus, company car and private medical insurance

6 months FTC

Are you an experienced programme or transition professional who thrives on turning complex plans into successful delivery?

At Serco, we're looking for a Transition Manager to join our UK & Europe Transition Management Team. This is an exciting opportunity to work across some of our most strategic bids, mobilisations, transformations and operational programmes, helping shape solutions from the earliest stages of a bid through to successful delivery.

You'll work alongside Transition Directors, Principal Transition Leads and senior stakeholders across our business, bringing structure, governance and confidence to large-scale programmes that make a real difference to the services we deliver.

What you'll be doing

As a Transition Manager, you'll play a key role across both the sales and delivery lifecycle.

During the sales phase, you'll help develop robust mobilisation and transition plans that demonstrate our ability to deliver for customers. You'll define project scope, identify risks and dependencies, build programme artefacts and provide assurance that our plans are achievable and commercially robust.

During programme delivery, you'll take ownership of projects or workstreams within major transition programmes, ensuring effective governance, reporting and control throughout implementation. You'll work collaboratively across Serco and with partner organisations to monitor progress, manage risk, support operational readiness and maintain delivery excellence.

You'll also contribute to the ongoing development of our Transition Management capability, helping improve standards, methodologies, knowledge sharing and best practice across the function.

As our Transition Manager, you'll:

• Lead the planning, definition and control of projects and workstreams within complex programmes.
• Develop high-quality mobilisation, transition and implementation plans.
• Establish and maintain programme governance, reporting and RAID management.
• Deliver projects and workstreams through the transition lifecycle, ensuring milestones, quality and outcomes are achieved.
• Support bid teams by reviewing and strengthening mobilisation and transition responses.
• Conduct programme assurance and deliverability reviews, identifying improvements that increase delivery confidence.
• Collaborate with operational teams, subject matter experts, suppliers and senior stakeholders across Serco.
• Support operational readiness, cutover planning and successful service implementation.
• Drive continuous improvement across transition methodologies, standards and tools.

What you'll bring

We're looking for someone who combines strong programme management capability with excellent stakeholder engagement and the ability to bring clarity to complex environments.

You'll have:

• Experience delivering projects or workstreams within large, complex programmes.
• Strong programme planning, scheduling and governance expertise.
• Experience managing RAID logs, reporting and programme controls.
• Excellent communication and influencing skills, with the confidence to engage senior stakeholders.
• Experience operating in fast-paced environments with multiple competing priorities.
• The ability to analyse complex information, solve problems and drive delivery through ambiguity.
• A continuous improvement mindset and a passion for raising delivery standards.

Technical knowledge and qualifications

You'll ideally have:

• A degree (or equivalent experience).
• Knowledge of programme governance, PMO and assurance frameworks.
• Experience using Microsoft Project (Project Online), Microsoft Office, Smartsheet, SharePoint and Power BI (or the ability to quickly develop capability).

Why Serco?

At Serco, we deliver essential services that improve the lives of millions of people every day. From defence and justice to transport, healthcare and citizen services, our people help governments and organisations solve some of their most complex challenges.

As part of our Transition Management Team, you'll have the opportunity to work on high-profile programmes across a diverse portfolio, collaborating with experienced professionals while continuing to develop your own expertise.

We offer a flexible and supportive working environment, opportunities to work across multiple sectors, and access to learning and development that will help you grow your career.

What we offer

• Company car
• Bonus opportunity
• 25 days annual leave plus bank holidays
• Flexible and hybrid working
• Life assurance
• Employee discounts and wellbeing support
• Career development and professional learning opportunities

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).