Specialist Progression Coach

Serco; West Midlands; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Internal training courses

Wellbeing resources

Employee discounts

Volunteer days

Employee networks

Job summary

Serco is seeking a Specialist Progression Coach to support unemployed people with long-term health conditions, disabilities, or mental health needs. Based across Black Country areas, you will deliver personalised coaching and build strong relationships with participants, employers, and partners to unlock sustainable employment opportunities.

You will conduct holistic assessments, create tailored plans, and provide CV support, interview coaching, and confidence-building activities while ensuring

Qualifications

• Experience coaching or supporting individuals to achieve positive outcomes.
• Ability to build trust and develop relationships with participants, employers, colleagues, and partners.
• Strong organisational skills with ability to manage a varied caseload and work independently.
• Excellent communication and genuine passion for helping people gain sustainable employment.

Responsibilities

• Manage a caseload of participants with tailored coaching and support.
• Complete holistic needs assessments and develop personalised support plans.
• Identify barriers to employment and connect participants with health, wellbeing, training, and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, and interview preparation.
• Build relationships with local employers to identify inclusive employment opportunities.
• Promote health and wellbeing outcomes while meeting contract requirements and quality standards.

Skills

Coaching

Motivating clients

Relationship building

Organisational skills

Communication skills

Job description

Location: Black Country covering Wolverhampton, Sandwell, Dudley, Walsall and Telford & Wrekin

Field-based role with remote and on site working

Salary: £31,000 to £32,000 plus excellent benefits

Schedule: Fixed Term Contract 15-months, Full-time, Monday to Friday, 9am to 5pm (37.5 hours per week)

As a Specialist Progression Coach in our newly established Confident Futures team (expected to start in October 2026), you'll support unemployed participants with long-term health conditions, mental health conditions, or disabilities to overcome barriers to employment and move towards sustainable work. Through personalised coaching and tailored support, you'll help people rebuild confidence, develop employability skills, and take positive steps towards a brighter future.

Your work has purpose. By building trusted relationships and delivering person-centred support, you'll help individuals increase their independence, improve their wellbeing, and progress towards meaningful employment. Our work touches lives every day, and this role offers the opportunity to create impactful solutions that make a positive impact on communities while helping people shape their future.

What You’ll Do As a Specialist Progression Coach

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised support plans that reflect individual goals, circumstances, and needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Does this sound like you?

• You have experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• You understand the challenges faced by people with disabilities, long-term health conditions, or mental health conditions when seeking employment.
• You can build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• You're highly organised, able to manage a varied caseload, prioritise effectively, and work independently when needed.
• You have strong communication skills and a genuine passion for helping people grow, gain confidence, and achieve sustainable employment outcomes.

What We Offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).