Order to Cash (OTC) Analyst

Serco; Hook; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Pension 6%

Serco discounts

Health & wellbeing benefits

Career development

Job summary

Serco is hiring an Order to Cash Analyst in Hook, Hampshire. The role sits within the Group Finance Services team and reports to the OTC Manager, supporting daily OTC operations and collaborating with offshore BPO partners to ensure compliant, efficient finance processes.

You will analyse performance, resolve control issues and drive process improvements, contributing to finance transformation in a large international function. Hybrid 3 days on-site per week.

Qualifications

• End-to-end Order to Cash experience in large or complex organisations.
• Strong analytical skills and attention to detail.
• Experience with offshore BPO providers is a plus.
• Proficient in Excel; knowledge of SAP is desirable.

Responsibilities

• Support day-to-day OTC operations and coordinate with offshore BPO partner.
• Review SLAs, KPIs, and performance; identify improvements.
• Analyse monthly controls and resolve observed issues.
• Assist in driving finance transformation and standardisation.

Skills

OTC process

Analytical skills

Excel

BPO experience

SAP experience

Tools

SAP

Job description

Location: Hybrid – 3 days a week at Hook, Hampshire

Full Time | Permanent

Circa £45,000 PA

Are you an analytical finance professional with a passion for process improvement and delivering excellent customer outcomes? Do you enjoy working collaboratively, solving problems and using data to drive operational performance?

We're looking for an Order to Cash (OTC) Analyst to join our Group Finance Services (GFS) team. This is an exciting opportunity to play a key role in supporting our global Order to Cash operation, working closely with our offshore Business Process Outsourcing (BPO) partner to ensure efficient, effective and compliant finance processes across Serco.

This role offers excellent exposure to a large, international finance function, providing significant opportunities for personal development, continuous improvement and career progression.

About The Role

Reporting to the OTC Manager, you'll support the day-to-day operation of the Order to Cash function within the GFS Hub, helping to ensure high-quality service delivery.

Working closely with our offshore processing team and stakeholders across the business, you'll analyse operational performance, resolve issues, improve controls and identify opportunities to enhance processes. You'll also contribute to transformation initiatives that drive greater efficiency, consistency and service excellence.

This is an ideal opportunity for someone who enjoys working in a fast-paced, collaborative environment where no two days are the same.

What You'll Be Doing

• Supporting the day-to-day performance of the Order to Cash function and our offshore BPO partner.
• Reviewing service level agreements (SLAs), KPIs and operational performance to identify improvement opportunities.
• Analysing monthly controls and working with teams to resolve control failures or observations.
• Supporting the resolution of operational issues while identifying root causes and preventative actions.
• Monitoring Operational Level Agreement (OLA) performance, identifying trends and working with stakeholders to improve outcomes.
• Promoting best practice across Order to Cash processes and supporting standardisation across the business.
• Contributing to finance transformation, process improvement and system enhancement initiatives.

What You'll Bring

You’ll be a proactive finance professional with excellent analytical skills and a continuous improvement mindset.

You'll Also Have

• Experience across the end-to-end Order to Cash (OTC) process, from customer onboarding through to cash collection and payment accounting.
• Strong knowledge of Order to Cash processes gained within a large or complex organisation.
• Experience working within a shared services environment or alongside an outsourced finance provider.
• Excellent analytical skills with strong attention to detail.
• Confidence interpreting financial data, KPIs and performance metrics.
• Good knowledge of Microsoft Office, particularly Excel.

Desirable Experience

• Experience working with offshore Business Process Outsourcing (BPO) providers.
• SAP experience.
• Experience supporting finance process improvement or transformation initiatives.

Why Serco?

At Serco, you'll join a global organisation where your ideas are valued and your development matters. As part of our Group Finance Services team, you'll work on meaningful projects that improve the way finance services are delivered across multiple regions and business units.

• 25 days annual leave
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

If you're looking to build your finance career while making a real impact on operational excellence, we'd love to hear from you.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).