Transfer Agency Operations & Change Readiness Lead

Apex Group; Chelmsford; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Apex Group is seeking a Transfer Agency Operations controls and Business Readiness Manager in the UK. You will maintain and enhance the operational control framework across Transfer Agency, oversee processes from dealing registration to distributions, and monitor KRIs/KPIs while driving risk and governance improvements.

Lead readiness assessments for client implementations, fund launches, migrations, and system upgrades, coordinating across Operations, Technology, Compliance, Risk and Client

Qualifications

• Extensive Transfer Agency experience across multiple operational disciplines.
• Strong understanding of Transfer Agency end to end.
• Experience managing operational risk and controls frameworks.
• Experience leading business readiness and implementation activities.
• Strong understanding of UK and European regulatory environments.
• Experience supporting audits and risk reviews.
• Proven project and change management experience.
• Strong analytical and problem-solving skills.

Responsibilities

• Maintain and enhance the Transfer Agency operational control framework.
• Perform oversight and controls across: Dealing Registration, Transaction Monitoring, Settlements, Reconciliations, Distributions.
• Monitor and report on KRIs and KPIs.
• Identify operational risks, control weaknesses and process improvement opportunities.
• Ensure effective implementation and tracking of corrective actions.
• Support self-assessments (RCSAs).
• Support Operational Resilience and Business Continuity planning activities.
• Maintain operational procedures, controls documentation and governance records.
• Lead operational readiness assessments for; New client implementations, Fund launches, Transfers and migrations, System upgrades, Regulatory changes, Strategic initiatives.
• Define readiness criteria and go-live requirements.
• Coordinate readiness activities across Operations, Technology, Compliance, Risk and Client teams.
• Assess operational impacts and capacity requirements.
• Ensure implementation of new procedures, controls and workflows.
• Track dependencies, risks and readiness milestones.
• Conduct go-live readiness reviews and provide recommendations to governance forums.
• Produce regular operational risk and control reporting.
• Present key risks, readiness updates and control metrics to senior management committees.
• Maintain risk registers and action logs.
• Support internal and external audits.
• Ensure regulatory compliance with FCA and applicable industry regulations.
• Drive a culture of risk awareness, accountability and continuous improvement.
• Identify opportunities to improve efficiency, scalability and risk management.
• Support automation and digital transformation initiatives.
• Lead process redesign and control enhancement projects.
• Promote adoption of best practices across Transfer Agency operations.
• Collaborate with Operations Managers, Change Teams and Technology partners.
• Act as a key liaison between operational teams and project delivery functions.
• Support client due diligence and governance meetings.
• Build strong relationships with internal and external stakeholders.

Skills

Operational Risk Management

Control Framework Design

Business Readiness Assessment

Change & Implementation Management

Stakeholder Engagement

Governance & Reporting

Root Cause Analysis

Continuous Improvement

Leadership & Influencing Skills

Regulatory Awareness

Data Analysis & MI Reporting

Decision Making

Job description

Apex Group is seeking a Transfer Agency Operations controls and Business Readiness Manager in the UK. You will maintain and enhance the operational control framework across Transfer Agency, oversee processes from dealing registration to distributions, and monitor KRIs/KPIs while driving risk and governance improvements.

Lead readiness assessments for client implementations, fund launches, migrations, and system upgrades, coordinating across Operations, Technology, Compliance, Risk and Client