Senior UK Transfer Agency Operations Lead

Northern Trust Corp; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Flexible and collaborative workCulture

Inclusive workplace

Philanthropy and community involvement

Job summary

Northern Trust is seeking a Sr. Lead UK Transfer Agency-Operations to oversee BAU operations, governance and control across UK, Ireland and India. You will drive transformation initiatives, maintain an effective control environment and ensure regulatory compliance while supporting client engagements and escalations.

The role requires senior operational accountability, cross‑location coordination, and a focus on scalability, resilience and efficient service delivery within UKTA.

Qualifications

• Significant experience in Transfer Agency, fund administration, asset servicing, or a comparable regulated financial services environment.

Responsibilities

• Operating model and transformation: Lead evolution of the UKTA regional operating model and drive strategic change initiatives.
• Risk, control and governance: Maintain robust control environment with timely escalation and remediation.
• Regulatory and compliance oversight: Ensure processes align with CASS, AML/FCC, Consumer Duty and data privacy obligations.
• Client and stakeholder engagement: Support RFPs, onboarding, and senior client escalations for UKTA.
• Escalation and issue management: Act as senior escalation point for regulatory and service matters.
• Business continuity and resilience: Manage outages and resilience events with clear ownership and recovery discipline.
• Industry and governance representation: Represent UKTA in governance forums and client meetings.

Skills

Senior operational leadership

Transfer Agency expertise

Regulatory awareness

Control and risk judgement

Transformation experience

Client and executive communication

Commercial and financial discipline

Automation and workflow improvement

MI/Dashboards/KPI reporting

Process improvement/Lean/Six Sigma/Ag

Education

Degree-level education or equivalent

Relevant financial services / investment operations qualifications

Tools

Transfer Agency platforms

Workflow tools

Client servicing systems

Reporting solutions

Job description

Northern Trust is seeking a Sr. Lead UK Transfer Agency-Operations to oversee BAU operations, governance and control across UK, Ireland and India. You will drive transformation initiatives, maintain an effective control environment and ensure regulatory compliance while supporting client engagements and escalations.

The role requires senior operational accountability, cross‑location coordination, and a focus on scalability, resilience and efficient service delivery within UKTA.