Training & Planning Assistant

West Midlands Police; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

West Midlands Police is seeking a Planning Assistant in Training to support the Learning and Development functions across the force. You will administer courses, monitor enrolments and ensure staff records are accurate in the relevant systems.

The role operates within the Demand Planning and Events team to coordinate training and maintain up-to-date data. The successful candidate will have strong communication, organisational skills and the ability to manage workload within tight deadlines.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and organisational abilities.
• Ability to prioritise workload and meet tight deadlines.
• Excellent computer literacy and familiarity with Microsoft Office.
• Experience updating data and maintaining accurate records.

Responsibilities

• Create training events using relevant computer systems to facilitate necessary learning.
• Process course enrolments and update staff abstractions on the Duty Management system.
• Maintain accurate records and ensure relevant systems are kept upto date.
• Assist with audits to support high standards of customer service.
• Respond to enquiries and refer issues to the relevant supervisor as needed.
• Promote equality, diversity and human rights within the workplace.

Skills

Computer literacy

Word

Excel

Outlook

IT skills

Tools

Duty Management system

Searching tools

Job description

West Midlands Police is seeking a Planning Assistant in Training to support the Learning and Development functions across the force. You will administer courses, monitor enrolments and ensure staff records are accurate in the relevant systems.

The role operates within the Demand Planning and Events team to coordinate training and maintain up-to-date data. The successful candidate will have strong communication, organisational skills and the ability to manage workload within tight deadlines.