Planning Assistant - Training

West-Midlands-Police; Birmingham; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Discounts on travel and parking

Wellbeing package

Blue Light Card

Employee assistance programme

Job summary

West Midlands Police is recruiting a Planning Assistant for the Training department to administer and monitor learning courses force-wide. You will ensure courses are fully enrolled and staff abstractions are accurately recorded on the relevant systems, supporting the Demand Planning and Events team with coordination and data integrity.

The role requires strong communication, organisational skills and the ability to prioritise workload to meet tight deadlines.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and organisational abilities.
• Ability to prioritise workload and meet deadlines.
• Experience in collating and updating data using systems.

Responsibilities

• Create training events using relevant computer systems to facilitate necessary learning.
• Process course enrolments and update staff abstractions on the Duty Management system.
• Maintain accurate records and ensure relevant systems are kept up to date.
• Assist with audits to support high standards of customer service.
• Respond to enquiries and refer issues to the relevant supervisor.
• Promote equality, diversity and human rights within the workplace.

Skills

Communication skills

IT literacy

Data handling

Attention to detail

Tools

Word

Excel

Outlook

Job description

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

About the role

Planning Assistant - Training

We are looking for a Planning Assistant who will join the Training department. You will play key role in administering and monitoring learning courses Force wide, ensuring all courses are full enrolled and staff abstractions are accurately recorded on the relevant systems.

Working as part of the Demand Planning and Events team, you will support the effective coordination of training by maintaining accurate records, updating systems and helping to ensure colleagues are enrolled onto the learning they need.

Key Responsibilities

• Create training events using relevant computer systems to facilitate necessary learning.
• Process course enrolments and update staff abstractions on the Duty Management system,
• Maintain accurate records and ensure relevant systems are kept upto date.
• Assist with audits to support high standards of customer service.
• Respond appropriately to enquiries and refer issues requiring further support to the relevant supervisor.
• Promote equality, diversity and human rights within the work place.

Who We're Looking For

You’ll have excellent written and verbal communication skills, alongside strong interpersonal and organisational skills. You will be able to priorities workload, work to tight deadlines and build effective working relationships with a range of colleagues.

• Good computer literacy
• Excellent IT skills in Windows-based applications including: Word, Excel and Outlook.
• The ability to use searching tools
• Experience in collating and updating data

Why Join Us?

This is an opportunity to join a busy team that plays an important part in ensuring our colleagues have access to the learning and development they need to carry out their roles effectively and help keep communities across the West Midlands safe.

Selection Process

The selection process for this role will consist of the following elements:

• Initial application
• Shortlisting
• In-person interview

Closing date: Sunday 6th September 2026 (subject to change dependent on volume of applications)
Interview date: W.C. Monday 12th October 2026 (subject to change; dates could be moved forward)

Important Information

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon you successfully passing medical checks, which may if required include a drugs and hearing test.

Additional Information

Location: Tally Ho

Hours: Monday – Friday, 08:00 – 16:00, Hybrid.

Contact: For any further information please contact [e-mail]

Benefits Statement

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs
• Comprehensive benefits including pension, Blue Light Card, and employee assistance programme.
  

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment, we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"