Planning Assistant - Training

West Midlands Police; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

West Midlands Police is seeking a Planning Assistant in Training to support the Learning and Development functions across the force. You will administer courses, monitor enrolments and ensure staff records are accurate in the relevant systems.

The role operates within the Demand Planning and Events team to coordinate training and maintain up-to-date data. The successful candidate will have strong communication, organisational skills and the ability to manage workload within tight deadlines.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and organisational abilities.
• Ability to prioritise workload and meet tight deadlines.
• Excellent computer literacy and familiarity with Microsoft Office.
• Experience updating data and maintaining accurate records.

Responsibilities

• Create training events using relevant computer systems to facilitate necessary learning.
• Process course enrolments and update staff abstractions on the Duty Management system.
• Maintain accurate records and ensure relevant systems are kept upto date.
• Assist with audits to support high standards of customer service.
• Respond to enquiries and refer issues to the relevant supervisor as needed.
• Promote equality, diversity and human rights within the workplace.

Skills

Computer literacy

Word

Excel

Outlook

IT skills

Tools

Duty Management system

Searching tools

Job description

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

About the role

Planning Assistant - Training

We are looking for a Planning Assistant who will join the Training department. You will play key role in administering and monitoring learning courses Force wide, ensuring all courses are full enrolled and staff abstractions are accurately recorded on the relevant systems.

Working as part of the Demand Planning and Events team, you will support the effective coordination of training by maintaining accurate records, updating systems and helping to ensure colleagues are enrolled onto the learning they need.

Key Responsibilities

• Create training events using relevant computer systems to facilitate necessary learning.
• Process course enrolments and update staff abstractions on the Duty Management system,
• Maintain accurate records and ensure relevant systems are kept upto date.
• Assist with audits to support high standards of customer service.
• Respond appropriately to enquiries and refer issues requiring further support to the relevant supervisor.
• Promote equality, diversity and human rights within the work place.

Who We're Looking For

You’ll have excellent written and verbal communication skills, alongside strong interpersonal and organisational skills. You will be able to priorities workload, work to tight deadlines and build effective working relationships with a range of colleagues.

• Good computer literacy
• Excellent IT skills in Windows-based applications including: Word, Excel and Outlook.
• The ability to use searching tools
• Experience in collating and updating data

Why Join Us?

This is an opportunity to join a busy team that plays an important part in ensuring our colleagues have access to the learning and development they need to carry out their roles effectively and help keep communities across the West Midlands safe.

Selection Process

The selection process for this role will consist of the following elements:

• Initial application
• Shortlisting
• In-person interview

Closing date: Sunday 6th September 2026 (subject to change dependent on volume of applications)
Interview date: W.C. Monday 12th October 2026 (subject to change; dates could be moved forward)

Important Information

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon you successfully passing medical checks, which may if required include a drugs and hearing test.

Additional Information

Location: Tally Ho

Hours: Monday – Friday, 08:00 – 16:00, Hybrid.

Contact: For any further information please contact [e-mail]

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment, we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

\"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities\"