Training Operations Specialist - After-Sales (London)

BYD EUROPE; Hounslow; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Pension

25 days + public holidays

Private healthcare

Daily commute allowance

Team-building events

Car sacrifice scheme

Job summary

BYD Europe is seeking a Training Support Specialist for the After-sales Training Section to organize and deliver after-sales training across Europe. This role supports trainers and engineers, coordinating operations and administration.

You will handle scheduling, materials development, and LMS management, ensuring a seamless post-training experience and effective collaboration with internal and external stakeholders.

Qualifications

• Bachelor’s degree or higher in Education, Business Administration, a technical field (Electrical, Mechanical, or related) preferred.
• Excellent communication and interpersonal abilities.
• Proficiency in English is required.
• Strong organizational and project management skills.
• Ability to analyze data and create reports on training effectiveness.
• Right-to-work in the U.K.

Responsibilities

• Coordinate scheduling and delivery of training sessions, workshops, and educational activities.
• Develop and maintain training materials, manuals, and multimedia aids.
• Ensure training programs meet organizational goals and trainee needs.
• Manage trainee registrations and training records.
• Coordinate with trainers and subject matter experts to develop curriculum.
• Handle logistics such as venues and equipment; prepare training requirements.
• Manage the BYD LMS2 training platform and retailer training fees with finance.
• Assess training program effectiveness and implement improvements.
• Provide support to trainers during live sessions and ensure smooth execution.
• Take on other tasks assigned by the line manager.

Skills

English proficiency

Organizational skills

Project management

AI capability

Data analysis

MS Office

Education

Bachelor's degree or higher in Education, Business Admin, technical field

Tools

Microsoft Office

Job description

BYD Europe is seeking a Training Support Specialist for the After-sales Training Section to organize and deliver after-sales training across Europe. This role supports trainers and engineers, coordinating operations and administration.

You will handle scheduling, materials development, and LMS management, ensuring a seamless post-training experience and effective collaboration with internal and external stakeholders.