Technical Programme Manager

Page Personnel; England; Hybrid; GBP 111,000 - 166,000; Full time

Benefits offered by this job

Hybrid work in Somerset

Initial 3-month contract

Job summary

Page Personnel is seeking a Technical Programme Manager with Telecommunications experience to join its senior team in a hybrid role based in Somerset. You will lead technical programme delivery, map processes, and analyse cost-to-serve and customer outcomes while coordinating multiple stakeholders.

The role requires hands-on delivery, strong analytical skills, and excellent communication. Expect a 3-month initial contract with a daily rate outside IR35 for senior professionals.

Qualifications

• Hands-on experience delivering technical programmes.
• Expertise in process mapping and customer journey mapping.
• Experience reducing cost to serve and handling contact volumes/failure demand.
• Strong analytical capability and data-driven decision making.
• Proven ability to coordinate multiple stakeholders.
• Proficient with project management tools and methodologies.
• Proactive in identifying risks and mitigating them.
• Excellent organisational and problem-solving skills.

Responsibilities

• Map processes and assess current-state to identify improvements.
• Analyze cost-to-serve and contact volumes to drive efficiency.
• Improve customer outcomes and end-to-end experience.
• Identify opportunities and deliver solutions across streams.
• Track progress and ensure timely delivery across work streams.
• Coordinate with cross-functional teams on goals and requirements.
• Identify risks and implement mitigation to stay on track.
• Communicate updates to stakeholders and keep transparency.
• Ensure proper allocation of resources to objectives.
• Facilitate meetings/workshops to drive collaboration.
• Monitor budgets and align spending with plans.
• Maintain detailed project documentation and reporting.

Skills

Technical programme delivery

Process mapping

Customer journey mapping

Cost to serve

Stakeholder management

Data analysis

Cross-functional collaboration

Risk mitigation

Budget tracking

Communication skills

Tools

PM tools

Job description

• Technical Programme Manager with Telecommunications Experience Wanted.

About Our Client

A company operating within the Technology & Telecoms industry are looking for a technical programme manager to join their senior team.

Job Description

• Process Mapping & Current-State Assessment
• Cost-to-Serve & Performance Analysis
• Customer Experience & Outcome Improvement
• Opportunity Identification & Solution Delivery
• Manage and track project progress across multiple work streams to ensure timely delivery.
• Coordinate with cross-functional teams to align on project goals and requirements.
• Identify potential risks and implement mitigation strategies to keep projects on track.
• Communicate project updates to stakeholders and ensure transparency.
• Ensure proper allocation of resources to achieve project objectives efficiently.
• Facilitate meetings and workshops to drive collaboration and problem-solving.
• Monitor project budgets and ensure spending aligns with financial plans.
• Maintain detailed project documentation and reporting for future reference.

The Successful Applicant

A successful Technical Programme Manager should have:

• Hands on experience in technical programme delivery
• Strong expertise in process mapping and customer journey mapping
• Experience in reducing cost to serve, contact volumes/ failure demand
• Strong analytical capability
• Confident in analysing operational data
• Strong experience in managing technical projects within the Technology & Telecoms sector.
• Proven ability to coordinate multiple stakeholders.
• Excellent organisational and problem-solving skills.
• Strong communication skills to effectively share updates and manage expectations.
• Familiarity with project management tools and methodologies.
• A proactive approach to identifying and addressing risks or challenges.
• Strong expertise in process mapping and customer journey mapping
• Experience in reducing cost to serve, contact volumes/ failure demand
• Strong analytical capability
• confident in analysing operational data

What's on Offer

• Daily rate - outside IR35 ( DOE ) senior level only
• hybrid - 3 days on site Somerset
• Initial 3 month with possibility to extend

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