Training & Exams Admin Specialist (12m FTC)

TWI Ltd.; Cambridge; Remote; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Onsite gym

Onsite restaurant

Day nursery on Granta Park site

Job summary

TWI Ltd locates a Customer Service Administrator in Cambridge for a 12 month fixed term maternity cover. The role is office based with standard hours and a salary of £25,500–£30,000 per annum.

You will join the Training Centre’s Administration Team, providing essential support for training programmes and examinations. You’ll manage bookings, respond to customer queries, and maintain records while collaborating with the Training & Examination Services.

Qualifications

• Strong customer service and administrative support experience.
• Excellent telephone manner and ability to prioritise deadlines.
• Team orientated with ability to communicate at multiple levels.

Responsibilities

• Provide administrative support for training programmes and bookings.
• Handle customer enquiries via email and telephone regarding training and exams.
• Utilise Achiever database to process bookings and results.
• Issue joining instructions and maintain up-to-date information.
• Keep comprehensive records of delegates and maintain document standards.
• Support lecturers, invigilators and examiners with admin tasks.
• Contribute to improving in-house systems and handle ad hoc tasks.

Skills

Customer service

Administration

Communication

Organisation

Prioritisation

Attention to detail

Tools

Achiever

Job description

TWI Ltd locates a Customer Service Administrator in Cambridge for a 12 month fixed term maternity cover. The role is office based with standard hours and a salary of £25,500–£30,000 per annum.

You will join the Training Centre’s Administration Team, providing essential support for training programmes and examinations. You’ll manage bookings, respond to customer queries, and maintain records while collaborating with the Training & Examination Services.