Training Centre Admin & Customer Support Lead

TWI Ltd; Cambridge; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Hybrid working available

Job summary

TWI Ltd in Cambridge is seeking a Customer Service Administrator to join the Training Centre’s Administration Team on a 12-month fixed-term maternity cover. You will provide administration support for training programmes, handle customer enquiries by phone and email, use Achiever to process bookings and results, and maintain accurate records.

The role is office-based with standard hours, and some roles offer hybrid working. Candidates should be detail‑oriented and customer‑focused.

Qualifications

• Excellent telephone manner and communication at multiple levels.
• Organised approach to meet deadlines and prioritise tasks.
• Ability to work in a team and support colleagues.

Responsibilities

• Provide administrative support for training programmes and bookings.
• Deal with customer enquiries via email or telephone regarding courses and exams.
• Use Achiever to process bookings and exam results; maintain records.
• Issue joining instructions and keep documentation up to date.
• Support training department staff with administrative duties.

Skills

Telephone skills

Organisational skills

Teamwork

Customer service

Prioritisation

Tools

Achiever

Job description

TWI Ltd in Cambridge is seeking a Customer Service Administrator to join the Training Centre’s Administration Team on a 12-month fixed-term maternity cover. You will provide administration support for training programmes, handle customer enquiries by phone and email, use Achiever to process bookings and results, and maintain accurate records.

The role is office-based with standard hours, and some roles offer hybrid working. Candidates should be detail‑oriented and customer‑focused.