Training and Quality Officer

Sanctuary Group; Chester; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading organization in Chester is seeking a Training & Quality Officer to enhance service delivery through effective training and policy implementation. The role involves developing training materials, supporting staff development, and ensuring quality service through audits and performance monitoring. This position offers a competitive salary and extensive benefits, including development opportunities and a supportive work environment.

Benefits

Paid Holidays

Pension Scheme

Discounts

Health Plans

Life Assurance

Flexible Working

Cycle to Work Scheme

Development Opportunities

Qualifications

• Experience in customer service, administration, or a related field.
• Strong communication and interpersonal skills.

Responsibilities

• Developing policies and reviewing training materials.
• Supporting recruitment, training, and staff development.

Skills

Customer Service

Administration

Communication

Interpersonal Skills

Knowledge of Information Systems

Job description

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Department: Health and Social Care (Qualified and Non-Qualified)

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 224708

Training & Quality Officer

Parade Enterprise Centre, 14 The Parade, Blacon, CH1 5HN

£31,451 per annum (rising to £33,107 after 12 months, subject to performance)

37.5 hours per week

Sanctuary Supported Living is recruiting a Training & Quality Officer based at The Parade Enterprise Centre in Chester, with regular travel to our sister site in Cheadle, Stockport.

We deliver personalized housing, care, and support services across England, helping people live independently. As a not-for-profit organization, we prioritize customer-centric services and staff development.

The role involves:

1. Developing policies and reviewing training materials.
2. Implementing and communicating policies effectively.
3. Supporting business continuity through procedures and training.
4. Assisting in audits and monitoring service performance against KPIs and standards.
5. Handling complaints and service issues to meet customer expectations.
6. Supporting recruitment, training, and staff development to ensure quality service delivery.
7. Participating in special projects aligned with organizational values.

Skills and experience required:

1. Experience in customer service, administration, or a related field.
2. Ability to work under pressure.
3. Strong communication and interpersonal skills.
4. Knowledge of information systems and databases.
5. Valid driving license, as travel may be required.

Benefits include paid holidays, pension scheme, discounts, health plans, life assurance, flexible working, Cycle to Work scheme, and development opportunities.

Job Reference: 224708

Applicants must have the right to work in the UK. Internal applicants should use their internal careers account. Applications may be withdrawn at any time; early application is encouraged.

We value diversity and inclusion, welcoming applicants from all backgrounds and offering adjustments during the application process in line with our Disability Confident status.

Building Equality and Diversity: We promote an inclusive environment and work with the Home Office to prevent illegal working. A basic DBS check will be required for successful applicants, paid for by us.

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