Quality Officer

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider in Merseyside seeks a Quality Officer to ensure high standards of quality assurance and compliance. The role involves conducting audits, monitoring performance, and training staff to maintain compliance with regulatory standards. Join a supportive team dedicated to making a positive impact on service users' lives.

Benefits

High street discounts

Free counselling sessions

Eligibility for Blue Light Card

Access to company pool cars

Comprehensive induction and training

Opportunities for ongoing development

28 days leave

Supportive management team

Qualifications

• Experience in quality assurance and compliance within the care sector.
• Passion for providing outstanding support to service users.

Responsibilities

• Conduct audits and assessments to ensure quality benchmarks.
• Monitor compliance with CQC regulations.
• Develop training programs for staff.

Skills

Quality Assurance

Regulatory Compliance

Risk Management

Performance Monitoring

Job description

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Main purpose of the role: To undertake the role of the Quality Officer is to carry out a wide range of quality assurance, audit, and compliance tasks to ensure all MCJA services deliver high standards of quality provision and are compliant, safe, and in line with key performance indicators for both MCJA commissioned contracts and current CQC Regulatory requirements, in order to safeguard customers, staff, and MCJA as a business.

Exciting Compliance Manager opportunity

Here at MerseyCare Julie Ann (MCJA), we are looking for the newest member of our officer team.

• Are you looking to join one of the key providers of domiciliary care within the Merseyside area?
• Are you currently working in a similar position, or an experienced professional within the care sector looking for your next role?
• Do you enjoy working in a fast-paced, quality-driven environment?
• Are you passionate about providing outstanding support to the people in your care?
• Do you have a goal of assisting and motivating a team of like-minded staff members?
• Do you want to work for a company that values you?

Your primary responsibilities will include:

• Quality Assurance and Auditing: Conduct comprehensive audits and assessments to verify that all services meet internal quality benchmarks and external regulatory standards.
• Regulatory Compliance: Monitor and ensure compliance with current CQC (Care Quality Commission) regulations, safeguarding both service users and staff.
• Performance Monitoring: Evaluate and report on key performance indicators (KPIs) related to MCJA commissioned contracts, ensuring that service delivery aligns with established objectives.
• Risk Management: Identify potential risks within services and implement strategies to mitigate these risks, creating a safe environment for both customers and employees.
• Staff Training and Support: Develop and provide training programs for staff to foster a culture of compliance and quality assurance throughout the organization.
• Documentation and Reporting: Maintain accurate records of compliance activities, audits, and assessments, and prepare reports for management to drive continuous improvement.
• Collaboration with Stakeholders: Work closely with various stakeholders, including management and staff, to promote best practices and enhance service quality.
• Maintain good line management: Have oversight of the responsibilities of those reporting into the Compliance Manager.

This role is crucial for protecting the integrity of our services and maintaining MCJA’s reputation as a trusted provider. If you are passionate about quality assurance and compliance, and dedicated to making a positive impact.

DE&I

Services will be sensitive to the needs and wishes of individual service users, taking into account a person’s disability, age, sex, sexual orientation, culture, race, language, or religion. MCJA is committed to actively supporting equal opportunities for our care team, clients, and all.

• High street discounts towards hundreds of online and high street stores and services
• Telus - 5 free counselling sessions with our Employee Assistance Programme. Discounts and cashback on your favorite retailers, such as Nike, Boots, Debenhams, LookFantastic, and much more!
• Eligibility for Blue Light Card benefit.
• Access to company pool cars.
• Comprehensive induction and training.
• Opportunities for ongoing development and career progression.
• 28 days leave (inclusive of bank holidays) based on full-time hours.
• Strong, friendly, and supportive management team.