Training and Quality Officer

TN United Kingdom; Chester; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading organization is seeking a Training & Quality Officer to enhance service delivery and compliance. This role involves developing policies, supporting audits, and ensuring quality staff are available. The position offers a rewarding opportunity to make a positive impact while receiving comprehensive training and benefits.

Benefits

Paid Holiday

Pension Scheme

Online Discounts

Health and Well-being Plans

Life Assurance

Flexible Working

Cycle to Work Scheme

Learning and Development Opportunities

Qualifications

• Experience in customer service or business administration.
• Ability to work under pressure and manage complaints.

Responsibilities

• Assist in developing policies and training materials.
• Support internal and external audits.
• Contribute to special programs in line with company values.

Skills

Customer Service

Communication

Interpersonal Skills

Administration

Information Systems

Job description

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Training & Quality Officer

Parade Enterprise Centre, 14 The Parade, Blacon, CH1 5HN

£31,451 per annum (rising to £33,107 per annum after 12 months, subject to satisfactory performance)

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Training & Quality Officer. This role is based at The Parade Enterprise Centre in Chester, working across two business sites. Our sister site is located in Cheadle, Stockport and regular travel between the two sites will be required.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Training & Quality Officer will include:
• Assisting in development of relevant policies and procedures, including reviewing training material
• Effectively communicate and implement policies ensuring appropriateness and effectiveness
• Supporting Business continuity compliance including the development of procedure and training
• Support in internal and external auditing and monitoring performance of the Assistive Technology Service against key performance indicators and relevant accreditation
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations
• Support the recruitment, performance management, training and relevant development and action planning to ensure the quality skilled staff are available to meet the business needs
• Contribute, as appropriate, to special programmes and projects in support of the Group’s values and objectives

Skills and experiences:
• Experience of working in a customer centre or customer service environment or Business Administration
• Ability to work under pressure
• Proven experience of administration relating to customer service
• Excellent communication skills
• Excellent interpersonal and customer care skills
• Basic knowledge of information systems and databases
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
• At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 224708

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Abasic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.