Training Administrator: Drive Course Delivery

Itec Training Solutions Limited; Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Health care scheme

35 hours of working week

Discounts for retail and gym

Profit-sharing scheme

Life insurance

Job summary

Itec London is seeking a Training Administrator to support the coordination of open courses and bespoke group training, working closely with the Sales team to ensure a smooth, professional client experience and drive business growth. The role requires enthusiasm, a can-do attitude, and strong organisational and communication skills.

Based at Itec London, EC1Y 0TW, the position is full-time, on-site with hours 9:00am–16:30pm, Monday to Friday.

Qualifications

• Experience in a customer-facing, sales, or training environment.
• Strong organisational and communication skills.
• Experience using CRM systems.
• Confident IT skills and good attention to detail.
• Ability to work in a target-driven, fast-paced environment.
• A proactive, enthusiastic approach with a can-do attitude.

Responsibilities

• Coordinate course and programme delivery for group training and individual courses with Sales team.
• Manage the training inbox, respond to client enquiries, and identify new opportunities.
• Act as initial point of contact for clients and Associate Trainers.
• Schedule pre-course briefing calls, arrange bookings, and handle logistics for external trainings.
• Prepare and issue confirmations, invoices, and join course links; manage delegate lists and evaluations.
• Support Sales in researching prospects and forwarding leads for follow-up.
• Ensure materials are up to date and filed; maintain course catalogue with Marketing.
• Collate delegate feedback, identify sales leads, and log in Salesforce for follow-up.
• Issue invoices and resolve discrepancies with Finance for income tracking.

Skills

Customer-facing experience

Sales support

Training coordination

Organisational skills

Communication skills

Tools

CRM systems

Job description

Itec London is seeking a Training Administrator to support the coordination of open courses and bespoke group training, working closely with the Sales team to ensure a smooth, professional client experience and drive business growth. The role requires enthusiasm, a can-do attitude, and strong organisational and communication skills.

Based at Itec London, EC1Y 0TW, the position is full-time, on-site with hours 9:00am–16:30pm, Monday to Friday.