Trainee Visitor Experience Assistant - Recruit-Ability Programme

Walsall Council; Walsall; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Paid work experience

Training placements

Training allowance

Job summary

The New Art Gallery Walsall is seeking a Trainee Visitor Experience Assistant to support the Visitor Experience Team with day-to-day activities, events and front of house operations. This fixed-term role is part-time (18.5 hours/week) with a training allowance of about £12,206 per year (£12.65 per hour).

The placement is open to disabled applicants only and you will assist with events, workshops, and guest services, including stock ordering and producing learning resources for activities such as

Qualifications

• Interest in art and great customer service skills.
• Understanding of administration and using computer packages.

Responsibilities

• Prepare and set up for events and workshops.
• Welcome visitors to the Gallery and assist in the Gallery Shop.
• Assist with the ordering of stock and production of worksheets/learning resources.

Skills

Customer service

Administration

Art interest

Tools

Computer packages

Job description

Recruit-Ability

A Positive Action training initiative for disabled people

The Recruit-Ability programme provides paid work experience and training placements for people who have a disability. Additionally, participants can expect to receive full support, advice and access to training courses.

Please note:

• This opportunity is open to disabled applicants only.
• Recruit-Ability is a positive action programme aimed at providing targeted training to disabled people who are under-represented in our workforce. Equality Act (Section 158) applies.
• You must be new to Walsall Council (no previous/current employed status with this council).
• You must be new to this type of positive action programme.

The New Art Gallery Walsall

The New Art Gallery Walsall presents, collects and interprets Art in innovative and challenging ways, welcoming visitors from all over the globe as well as our immediate locality. We develop a wide range of activities and events to increase the understanding and enjoyment of arts and culture for a range of audiences including schools, colleges, universities, families and community groups.

Trainee Visitor Experience Assistant – Ref: EE08126

18.5 hours per week – fixed term for 12 months.

Training allowance of approx. £12,206 per annum/£12.65 per hour (based on a full-time allowance of £24,413 per annum)

Please note: This opportunity is open to disabled applicants only.

We are looking for someone to support to our Visitor Experience Team by providing practical and administrative support with day-to-day activities, events, and front of house operations.

This placement is interesting and varied - your duties will include preparing and setting up for events and workshops, welcoming visitors to the Gallery and helping in the Gallery Shop. You will also assist with the ordering of stock and help to produce worksheets and other learning resources, in particular for the Sunday Art Club.

If you have an interest in art, great customer service skills and have an understanding of administration, including using computer packages, we would love to hear from you!

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

If you have any questions about this placement, or about the Recruit-Ability programme, please call Walsall Council’s Recruitment Team on 01922 655673 or email: [e-mail]

Closing Date: Wednesday 9th September 2026.

Please note: This opportunity is open to disabled applicants only.