Visitor Experience Assistant (109403-0826)

University of Warwick; Coventry; Hybrid; GBP 7,000 - 8,000; Full time

Benefits offered by this job

Pension scheme

26 days holiday

Parental/adoption leave

Onsite childcare

Learning and development opportunities

Hybrid working

Job summary

The University of Warwick's Warwick Arts Centre is seeking a Visitor Experience Assistant to support visitor services across our four spaces, three cinemas, Mead Gallery and foyer in Coventry. You will handle signposting, ticket checking, invigilating artworks, and selling snacks and merchandise, while ensuring a safe, welcoming environment for diverse audiences during evenings, weekends and bank holidays.

The role offers term-time scheduling, hybrid working where possible, and opportunities to

Qualifications

• The successful candidate will be enthusiastic, knowledgeable, friendly and passionate.
• They possess excellent communication skills, and are able to engage with visitors in a friendly, confident, and efficient manner.
• A reliable, professional approach with a positive ‘can do’ attitude is essential.
• They will also be able to prioritise tasks under pressure, have a strong attention to detail, and the ability to problem solve proactively.

Responsibilities

• Work across all visitor services areas to ensure a safe environment is maintained.
• Respond promptly and appropriately in the event of unplanned situations.
• Be knowledgeable and approachable to assist visitors with queries or signposting around the building.
• From checking tickets to invigilating artwork, to selling snacks, drinks, ice cream and merchandise; undertake a variety of tasks and interact with a range of audiences.

Skills

Communication

Customer service

Problem solving

Attention to detail

Teamwork

Job description

Contact Information

• For informal queries about the role, please contact Olivia Brook (Internal Recruitment Manager) at [e-mail]

About The Role

As a Visitor Experience Assistant, you will be responsible for working across all visitor services areas, whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with queries or signposting around the building. From checking tickets to invigilating artwork, to selling snacks, drinks, ice cream and merchandise; you will undertake a variety of tasks, interacting with a range of audiences. This is a great opportunity to immerse yourself within the arts, working across our 4 performance spaces, 3 cinemas, Mead Gallery and foyer.

Working Hours & Schedule

Please note: Term time only (30 weeks per year, approx. 18.25 hours per week). Hours will be annualised across term time, and there is no fixed working pattern. This role requires frequent evening, weekend, and bank holiday working. Shifts are allocated and planned around our live programme and building activities.

About You

The successful candidate will be enthusiastic, knowledgable, friendly and passionate. They possess excellent communication skills, and are able to engage with visitors in a friendly, confident, and efficient manner. A reliable, professional approach with a positive ‘can do’ attitude is essential. They will also be able to prioritise tasks under pressure, have a strong attention to detail, and the ability to problem solve proactively. It’s our job to bring art into more people’s lives and our Visitor Experience Assistants are integral to helping us reach, and connect with, more people in new ways.

About The Department

Warwick Arts Centre is the largest purpose-built arts centre outside London. Opened in 1974 and situated at the heart of the University of Warwick, in Coventry, we're home to a variety of spaces including a concert hall, theatre, two studios, three cinemas and an art gallery. Almost one million people visit us every year, with many more engaging in our activities across communities and other spaces. We're passionate about the arts, and how it has the power to move, connect, inspire and present new possibilities; we're here to amplify under-represented voices, nurture the next generation of creatives, and serve as a vibrant and welcoming social hub for all.

Warwick Arts Centre is committed to building a diverse and inclusive workforce. We particularly welcome applications from people who are currently underrepresented in the arts sector, including people of Global Majority heritage, those from lower socio-economic backgrounds, and disabled people. We recognise that a greater diversity of backgrounds, experiences and perspectives enriches the arts and strengthens our organisation.

Purpose

We’re here to share our love for the arts

Belief

We believe the arts are a place we can all meet - a place to share our experiences, a place to find common ground and understanding, a place to connect and have the courage to transform and explore new possibilities together.

Promise

Experiences you’ll feel and never forget – be it joy, excitement or sadness and whoever you are, wherever you’re from

You can find out more about our vision and values at https://www.warwickartscentre.co.uk/our-vision/

About The University

We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK. Additionally, 92% of our research is rated world-leading or internationally excellent.

Find out more about us at warwick.ac.uk/about/.

• World University Ranking 2026, Complete University Guide 2026
• Research Excellence Framework 2021

Closing Deadline

Sunday 23rd August 2026 at 11:55pm (UK Time)

Interview Details

Interview Date: 8th September 2026

Start Date: To be confirmed

What we Offer

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.

Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.

For more information, see here.

We are proud to be a Living Wage employer.

Our Commitment to Inclusion

To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick

Job Description

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Right to Work in the UK

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.