R & B Assistant - Ref: EE07826

WMJobs; Walsall; On-site; GBP 32,000 - 34,000; Full time

Job summary

Walsall Council is looking for a Revenues & Benefits Assistant to support Council Tax and Business Rates administration and recovery. You will ensure the delivery of efficient billing, collection and responsive customer service, while following legislation, policies and GDPR.

This role requires experience with Council Tax accounts, strong numeracy and IT skills, and the ability to handle difficult conversations. A BPSS check is required; closing date is 22 September 2026.

Qualifications

• Experience of administering Council Tax accounts including billing, discounts, exemptions, instalment arrangements, and liability checks.
• Knowledge and experience in the recovery process and options available.
• Excellent customer service and negotiation skills with experience of handling inbound calls and the ability to manage difficult conversations professionally.
• Ensure full compliance with GDPR, equalities, H&S and council procedures.
• GCSE-level literacy, numeracy and IT ability.

Responsibilities

• To support the effective billing, collection, and recovery of Council Tax income by undertaking recovery action in accordance with legislation, council policy, and best practice
• Maintain an up-to-date knowledge of Council Tax legislation, recovery processes, relevant case law, and Council policies and procedures.
• Handle customer enquiries arising from recovery action via telephone, letter, and email, including negotiating and agreeing appropriate payment arrangements while maintaining a strong focus on customer service.
• Review and manage cases returned from enforcement agents and determine the most appropriate next course of action.
• Effectively prioritise and manage own workload to ensure service objectives, performance targets, and customer needs are met.
• Supporting in debt collection in particular historic debt.
• Support court proceedings and assist court officers.

Skills

Council Tax administration

Customer service & negotiation

GDPR compliance

Education

GCSE-level literacy, numeracy and IT ability

Job description

Walsall Council, Revenues & Benefits Assistant - Ref: EE07826

G6: £31,537 -£34,434 per annum

We currently have an exciting opportunity available within the Council Tax team, as a Revenues and Benefits Assistant.

You will ensure the delivery of efficient and effective local taxation administration and collection and support the delivery of an effective Revenue collection service covering Council Tax and Business Rates.

Key Responsibilities

• To support the effective billing, collection, and recovery of Council Tax income by undertaking recovery action in accordance with legislation, council policy, and best practice
• Maintain an up-to-date knowledge of Council Tax legislation, recovery processes, relevant case law, and Council policies and procedures.
• Handle customer enquiries arising from recovery action via telephone, letter, and email, including negotiating and agreeing appropriate payment arrangements while maintaining a strong focus on customer service.
• Review and manage cases returned from enforcement agents and determine the most appropriate next course of action.
• Effectively prioritise and manage own workload to ensure service objectives, performance targets, and customer needs are met.
• Supporting in debt collection in particular historic debt.
• Support court proceedings and assist court officers.

Requirements

• Experience of administering Council Tax accounts including billing, discounts, exemptions, instalment arrangements, and liability checks
• Knowledge and experience in the recovery process and options available
• Excellent customer service and negotiation skills with experience of handling inbound calls and the ability to manage difficult conversations professionally.
• Ensure full compliance with GDPR, equalities, H&S and council procedures.
• GCSE-level literacy, numeracy and IT ability.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Closing Date: 22nd September 2026

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice.