Trainee Technical Support Technician

RE Personnel; England; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Paid overtime

Company vehicle

Fuel card

Daily allowances

Travel expenses covered

Office & field work

Job summary

RE Personnel is seeking a Trainee Technical Support Technician in Gloucestershire. This is a full-time, permanent role offering hands-on technical work alongside customer service responsibilities. A full UK driving licence is required, and travel across the UK is expected.

No previous technical experience is necessary as full training is provided. The position includes paid overtime and a varied office/field-based work environment, with typical 8am–4pm hours.

Qualifications

• Must have full UK driving licence.
• No previous technical experience required; a natural aptitude for problem solving and customer service.
• Full training provided; based in Gloucestershire with UK-wide travel.

Responsibilities

• Provide technical support and customer service over the phone.
• Travel to customer sites across the UK to diagnose faults and carry out basic remedial work.
• Produce accurate site reports and maintain detailed records for the team.

Skills

Customer service

Problem solving

Communication

Willingness to learn

Education

Electrical qualification advantageous

Job description

Are you technically minded, great with people and looking for an opportunity to kick-start your career in the renewable energy industry?

We're looking for an enthusiastic

Trainee Technical Support Technician to join a growing business, combining customer service with hands‑on technical work. No previous technical experience is required, just a natural aptitude for problem‑solving, excellent customer service skills and a willingness to learn!

MUST HAVE FULL UK DRIVING LICENCE.

A qualification in Electrical Installation, Electrical Engineering, Electronics or a similar subject would be advantageous but is not essential, with full training provided.

This is a

full-time, permanent position based in Gloucestershire, working typically

8am - 4pm, with paid overtime and UK‑wide travel.

The successful Trainee Technical Support Technician should have:

A natural technical aptitude, with a genuine interest in how things work and a willingness to learn.

Excellent customer service and communication skills, with a friendly, personable and professional approach.

Strong problem-solving skills, with a practical, hands‑on attitude and good attention to detail.

The ability to work independently, manage their workload and adapt to different situations.

A full UK driving licence and willingness to travel to customer sites across the UK.

In this role, the Trainee Technical Support Technician will be responsible for:

Providing technical support and customer service over the telephone, assisting customers with enquiries and troubleshooting issues.

Travelling to customer sites across the UK to investigate faults, diagnose technical problems and carry out basic remedial work.

Completing like‑for‑like component replacements, system checks and basic fault finding where required.

Producing accurate site reports, maintaining detailed records and communicating findings to the wider customer service and technical teams.

Delivering excellent customer service, ensuring all work is completed safely and professionally whilst attending relevant technical training.

Our client is offering the successful Trainee Technical Support Technician a salary of £25,000 - £28,000 per annum, plus a fantastic benefits package including:

• Paid overtime
• Company vehicle & fuel card for site visits
• Daily allowances for food & refreshments when travelling
• All business travel expenses covered
• A varied role combining office‑based and field‑based work

If you're

technically minded, great with people and eager to develop new skills, we'd love to hear from you! Whether you've recently completed a technical qualification or simply have a natural aptitude for practical work and a passion for customer service, this could be a fantastic opportunity to start your career in the renewable energy industry.