Trainee Technical Support Technician

RE Recruitment Group; England; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Paid overtime

Company vehicle

Fuel card for site visits

Daily travel allowances

Travel expenses covered

Training & development opportunities

Job summary

RE Recruitment Group is recruiting for a Trainee Technical Support Technician in Gloucestershire. This full-time, permanent role blends office-based and field work with extensive training provided.

A full UK driving licence and a proactive, customer-focused mindset are essential. Salary is £25,000–£28,000 per year with benefits including paid overtime, a company vehicle and fuel card, daily travel allowances, travel expense coverage, and ongoing development opportunities.

Qualifications

• Natural technical aptitude and willingness to learn.
• Excellent customer service and communication skills.
• Strong problem-solving with practical hands-on attitude.
• Ability to work independently and manage workload.
• Must have full UK driving licence and willingness to travel to UK sites.

Responsibilities

• Provide technical support and customer service by phone, troubleshooting issues.
• Travel to customer sites across the UK to inspect faults and perform basic remedial work.
• Perform like-for-like component replacements and system checks as needed.
• Maintain accurate site reports, records, and communicate findings to teams.
• Ensure all work is completed safely and professionally while engaging in relevant training.

Skills

Natural technical aptitude

Customer service skills

Problem-solving

Independent working

Full UK driving licence

Education

Technical qualification (advantageous)

Job description

Are you technically minded, great with people and looking for an opportunity to kick-start your career in the renewable energy industry?

We're looking for an enthusiastic Trainee Technical Support Technician to join a growing business, combining customer service with hands-ON technical work. No previous technical experience is required, just a natural aptitude for problem-solving, excellent customer service skills and a willingness to learn! MUST HAVE FULL UK DRIVING LICENCE.

A qualification in Electrical Installation, Electrical Engineering, Electronics or a similar subject would be advantageous but is not essential, with full training provided.

This is a full-time, permanent position based in Gloucestershire, working typically 8am - 4pm, with paid overtime and UK-wide travel.

The successful Trainee Technical Support Technician should have:

• A natural technical aptitude, with a genuine interest in how things work and a willingness to learn.
• Excellent customer service and communication skills, with a friendly, personable and professional approach.
• Strong problem-solving skills, with a practical, hands-ON attitude and good attention to detail.
• The ability to work independently, manage their workload and adapt to different situations.
• A full UK driving licence and willingness to travel to customer sites across the UK.

In this role, the Trainee Technical Support Technician will be responsible for:

• Providing technical support and customer service over the telephone, assisting customers with enquiries and troubleshooting issues.
• Travelling to customer sites across the UK to investigate faults, diagnose technical problems and carry out basic remedial work.
• Completing like-for-like component replacements, system checks and basic fault finding where required.
• Producing accurate site reports, maintaining detailed records and communicating findings to the wider customer service and technical teams.
• Delivering excellent customer service, ensuring all work is completed safely and professionally whilst attending relevant technical training.

Our client is offering the successful Trainee Technical Support Technician a salary of £25,000 - £28,000 per annum, plus a fantastic benefits package including:

• Paid overtime
• Company vehicle & fuel card for site visits
• Daily allowances for food & refreshments when travelling
• All business travel expenses covered
• Full training & ongoing development opportunities
• A varied role combining office-based and field-based work

If you're technically minded, great with people and eager to develop new skills, we'd love to hear from you! Whether you've recently completed a technical qualification or simply have a natural aptitude for practical work and a passion for customer service, this could be a fantastic opportunity to start your career in the renewable energy industry.