Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

Ackerman Pierce Education; Harlow; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Zusammenfassung

Acker-Tech is a growing MSP based in Harlow, Essex, seeking a Trainee Tech Support Engineer who loves technology and wants to learn. You will work with engineers on real client issues from day one, including site visits, with strong development opportunities and a clear path to more senior roles.

Ideal candidates are curious, adaptable and enjoy solving problems, with basic Windows, Microsoft 365 and networking knowledge and a willingness to learn in a fast-paced, customer-focused team.

Qualifikationen

• Interest in IT and willingness to learn.
• Ability to solve problems logically.
• Clear communication with non-technical people.
• Basic knowledge of Windows, Microsoft 365 and networking.
• UK resident with full driving licence.

Aufgaben

• Log, work and update support tickets by phone, email and remote session
• Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
• Set up laptops, phones and new starter accounts
• Handle password resets plus mailbox and Teams access requests
• Escalate complex issues to senior engineers with clear notes
• Join engineers on client site visits, office moves and device rollouts
• Document fixes so the whole team can use them

Kenntnisse

Interest in IT

Problem solving

Clear communication

Willingness to learn

Windows & 365 basics

Ausbildung

CompTIA A+

MS-900

Jobbeschreibung

Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

About us

Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We're a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.

Position summary

This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you've built a PC, set up a home lab, or you're the one your family calls when the Wi-Fi drops, that's a good start. You'll work alongside our engineers on real client issues from the start, including visits to client sites. We're committed to your development.

Key responsibilities

• Log, work and update support tickets by phone, email and remote session
• Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
• Set up laptops, phones and new starter accounts
• Handle password resets plus mailbox and Teams access requests
• Escalate complex issues to senior engineers with clear notes
• Join engineers on client site visits, office moves and device rollouts
• Document fixes so the whole team can use them

What we're looking for

• A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
• A logical approach to solving problems
• Clear communication with non-technical people
• A willingness to learn and take feedback
• Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)

Desirable

• CompTIA A, MS-900 or similar, or working towards one
• Helpdesk or customer service experience

Minimum requirements

• UK resident with a full UK driving licence and own car for business use (mileage paid)

Why join us

• Experience of lots of different businesses and how they run their IT
• Microsoft exams paid for
• A route to Support Engineer as your skills grow
• You'll be part of a dynamic team where your opinion matters

INDAPE