Trainee Service Technician

Medstrom Ltd; Norwich; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

Medstrom Ltd. is seeking a Trainee Service Technician to join our Norwich service centre. You will help deliver and service medical products across Norfolk, with full training provided.

The role runs Sunday to Thursday, 37.5 hours per week. After training, you may assist with product delivery, setup, and maintenance in clinical environments, while progressing along our career pathway.

Qualifications

• Excellent customer service skills are required for interactions with customers and colleagues.
• Able to communicate effectively with customers and team members.
• Basic PC skills including email and MS Office are expected.

Responsibilities

• Deliver clean, ready-to-use products to customers’ sites.
• Collect products after use and return to the service centre location.
• Disinfect, function check, repair, and electrical safety test products with full training provided.
• Complete records of testing, delivery and collection in the company system.
• Maintain product stock and spare parts inventory.
• Support at the delivery stage in clinical environments.

Skills

Customer service

Communication

PC skills

Tools

MS Office

Job description

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are looking for a dedicated Trainee Service Technician to join us, working Sunday to Thursday at our Norwich service centre, and help provide high-quality products to customers across Norfolk.

Your Role:

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to customers’ sites
• Collect products after use and return to the service centre location
• Disinfect, function check, repair, and electrical safety test products – full training will be given
• Complete records of testing, delivery and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

The role requires 37.5 hours per week, Sunday to Thursday.

Once trained, you will also be required to participate in an out-of-hours on-call rota to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Experience Required:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following:

Qualifications and experience requirements:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience of delivery driving and planning routes would be desirable
• Full UK Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)v

Personal Requirements:

• A proactive, ‘can-do’ attitude
• Excellent customer service skills
• Able to communicate effectively
• Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
• Basic PC skills to include email and MS Office
• The willingness to be DBS checked

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.