Trainee Service Technician

Medstrom Ltd; Harlow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

33 days annual leave

Disounts and cashback on shopping

Cycle to Work salary sacrifice

Birthday treat

Death in Service

Employee Ownership Trust

Job summary

Medstrom Ltd in Harlow, Essex, seeks a Trainee Service Technician / Driver to join our service centre team. You will deliver and service medical devices at customer sites, following a defined training pathway to progress your career.

After training, responsibilities include device delivery, setup for patients, basic repairs, and proactive maintenance with thorough records and a tidy workspace.

Qualifications

• Driving licence required and training provided for van handling.
• Excellent customer service skills.
• Strong communication skills and ability to work with minimal supervision.
• Good basic PC skills including email and MS Office.
• DBS check required due to role nature.
• Role involves manual handling of Medstrom products.

Responsibilities

• Deliver clean, ready-to-use products to and around customer sites.
• Collect products after use and return them to the service location for decontamination.
• Disinfect, function-check, repair, and electrical safety test products.
• Complete records of testing, delivery, and collection.
• Maintain available product stock and spare parts inventory.
• Complete product modifications when required.
• Provide product demonstrations and basic training to staff.
• Maintain a clean and tidy work environment.

Skills

Driver's license

Customer service

Communication

Initiative

DBS check

Job description

Trainee Service Technician / Driver Harlow, Essex

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean drivers licence and a can-do attitude, we want to hear from you. We are looking for a dedicated Trainee Service Technician / Driver to join our team based at our Harlow service centre.

Benefits

• Basic starting salary of £25,000 + London weighting if living within M25 + on-call and overtime payments
• Additional payments for on-call duties
• Contributory pension scheme
• 33 days annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes, including Cycle to Work
• Full induction with great training and support
• Receive a treat on your birthday
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

Role

As a Trainee Service Technician / Driver, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.

Main responsibilities of the role

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return them to the service location for decontamination
• Disinfect, function-check, repair, and electrical safety test products
• Complete records of testing, delivery, and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work: 37.5 per week, working Wednesday to Sunday, 8am - 4pm You will also be required to participate in an on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You

• Qualifications and experience requirements:
  • Mechanical or electrical background desirable, but not essential, as full training will be provided
  • Experience working within a healthcare setting is desirable
  • Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
• Personal Requirements:
  • A proactive, can-do attitude
  • Excellent customer service skills
  • The ability to communicate effectively
  • The ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • Will need to be DBS checked due to the nature of the role
• Please note, this role will involve manual handling - loading, lifting, and carrying Medstrom products into the van.

Why join Medstrom?

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the companys success.

Webrecruit and Medstrom are equal opportunities employers.

We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy towards any harassment of any kind towards our colleagues.