Trainee Sales Executive - Norwich

Motorpoint; Norwich; On-site; GBP 13,922 - 19,828; Full time

Benefits offered by this job

Paid monthly time off

28 days' holiday plus extra days for special occasions

Staff discounts on vehicles

Healthcare benefits

Employee Assistance Programme (EAP)

Job summary

A leading UK car retailer is seeking a Trainee Sales Executive in Norwich. The role involves welcoming customers, supporting vehicle collections, and ensuring a great customer experience. Candidates should have a full UK driving licence and customer service experience is preferred. The position offers competitive pay, extensive benefits including holiday perks, a supportive working environment, and opportunities for personal development. Applications are welcome from all backgrounds. Closing date: 23rd December 2025.

Qualifications

• A full UK driving licence to drive both manual & automatic vehicles.
• Experience in a customer service role would be highly beneficial.
• Strong attention to detail and excellent organisational skills.

Responsibilities

• Welcome customers to our store.
• Support the vehicle collection process.
• Resolve customer issues proactively.

Skills

Customer service experience

Attention to detail

IT skills (Outlook and Excel)

Team player

Job description

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Trainee Sales Executive

Salary: £12.25 per hour basic + Bonus

Location: Norwich

Contract Type: Permanent

Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required

What will you be getting up to?

• Be the friendly face that welcomes customers to our store
• Support the vehicle collection process, ensuring all paperwork and procedures are completed accurately
• Proactively resolve customer issues and ensure a smooth, professional experience.
• Contact customers to arrange or amend collection dates
• Spot opportunities to upsell products and services
• Complete the training programme covering product knowledge and sales techniques, which typically runs for twelve months with learning modules completed at your own speed. The length of the program will be dictated by your progress and ability.
• Once you have successfully passed all training requirements you will progress to a Sales Executive position
• A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together

What do we need from you?

• A full UK driving licence (to drive both manual & automatic vehicles)
• Experience in a customer service role would be highly beneficial
• Drive to build a career with Motorpoint
• Strong attention to detail and excellent organisational skills
• Comfortable using IT systems, including Outlook and Excel
• A team player who goes the extra mile for customers

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• ShareSave scheme (SAYE)
• Plus much more!

Closing Date

23rd December 2025

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.