Trainee Optical Assistant

Specsavers; Glasgow; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Specsavers Perks

WeCare - employee support

Headspace app subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave

Company sick pay

Free parking

Pension auto-enrolment

Job summary

Specsavers in Glasgow Forge Shopping Centre is hiring a Trainee Optical Assistant. No prior experience required; you’ll help create an inviting store environment and deliver excellent customer care to patients and customers.

You’ll join a close-knit team of optical and retail professionals, with comprehensive training and development. Benefits include pension enrolment, discounts, and Wellbeing support as part of WeCare.

Qualifications

• Passion for providing excellent customer service
• Great teamwork and collaboration
• Good initiative and willingness to learn
• Confidence using IT systems in a retail environment
• Excellent communication and listening skills
• Open to feedback and development with guidance from the team

Responsibilities

• Create an outstanding store environment for customers and colleagues
• Help ensure every patient receives the best care in our stores
• Work as part of a friendly, supportive in-store team and contribute to a positive atmosphere

Skills

Customer service

Teamwork

Initiative

IT systems

Communication

Active listening

Feedback readiness

Job description

Specsavers. A household name and a high street staple. And you could be part of the team.

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you.

As a Trainee Optical Assistant, you don’t need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.

Our business

Located in the bustling Glasgow Forge Shopping Centre, Specsavers is on the lower mall level near the escalators and offers a welcoming and convenient setting for both customers and colleagues. The store is positioned between Duke Street station and Carntyne station and is well connected by several local bus routes, making commuting simple and reliable. For those who drive, there’s also easy access to free parking. With strong footfall, a lively retail environment, and a supportive in‑store team, Glasgow Forge is a fantastic place to build and grow your career with Specsavers

Our team

The team is a close‑knit, friendly, and highly skilled group of optical and retail professionals who take pride in delivering exceptional service to every customer. With experienced Optometrists, dedicated Dispensing professionals, and a supportive retail team, the store offers a collaborative environment where everyone works together to provide the best possible care. Colleagues are encouraged to grow, learn, and share their strengths, creating a positive atmosphere where new team members feel welcomed from day one. It’s a place where teamwork genuinely thrives, and where you’ll be supported to reach your full potential.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary up to £25,845 per annum
• Full-time: 38.5 hours per week to include a share of weekend working on a rota basis
• We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant.These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)