Trainee Operations Controller - £31,000 pa

Mountfitchetgroup; Royal Borough of Kingston upon Thames; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Free onsite gym

Free breakfast and lunch

22 days' holiday per year

Free onsite car parking

Private healthcare & Pension

Job summary

Mountfitchetgroup is seeking a dedicated operations professional to provide around the clock support to our global brokers from our Surbiton head office. You will manage live charter movements, coordinate with the on-site team and keep clients informed of any risks to operations.

The role requires a passion for aviation, fluent English, and willingness to work 12-hour shifts including nights, weekends and bank holidays.

Qualifications

• English fluency is essential.
• A genuine interest in Aviation and customer service.
• Willingness to work 12 hour shifts including nights, weekends & bank holidays.

Responsibilities

• Provide 24/7 365 coverage and operational support from Surbiton HQ.
• Coordinate with onsite teams to mitigate issues on the day of flight.
• Share operational information and assist in delivering charters for brokers globally.
• Monitor flights and keep brokers informed with movement messages.
• Build relationships with airline operators, FBOs and airports worldwide.

Skills

English fluency

Job description

We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to:

• Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
• Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight
• Provide operational information and assisting in delivery charters for all brokers in all global divisions.
• Being there every step of the way with live charter flights - providing a full service to our brokers and advising if there are any potential issues
• Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)
• Building relationships with airline operators, FBOs and Airports worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems - Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available
• Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction)

Additional language (Desirable French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.)

• A genuine interest in Aviation and a passion for exceeding customer service expectations
• Flexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays
• Fluency in English is essential
• Ambition, drive and self-motivation
• A professional, confident communicator both verbally and written
• Can work independently, as well as part of a team
• Excellent problem solving and able to think outside the box to find solutions
• MUST live within 45 minutes commute of our Surbiton HQ

Contract Details:

Starting salary £31,000 pa, increasing to £33,500 pa after successful completion of probation period

Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis

The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00

Training provided on site

Office based role based in our Surbiton HQ

Additional information

• Free onsite gym with classes
• Free Breakfast and Lunch in our onsite canteen "The Hangar"
• 22 days' holiday per year
• Free Onsite Car parking
• Private healthcare & Pension