Trainee Operations Controller

Air Charter Service; Royal Borough of Kingston upon Thames; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Free onsite gym with classes

Free Breakfast and Lunch in onsite can

22 days holiday per year

Free Onsite Car parking

Job summary

Air Charter Service in Surbiton HQ is seeking an Operations team member to provide around-the-clock coverage and support to brokers worldwide, ensuring each charter goes smoothly. This office-based role requires shift work including nights and weekends.

You will track flights, liaise with brokers and airlines, maintain CRM data, and produce daily reports. Candidates should be multilingual, customer-focused, and able to work independently or in a team.

Qualifications

• Must speak an additional language.
• Genuine interest in Aviation and a passion for exceeding customer service expectations.
• Flexible — must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays.
• Fluency in English is essential.
• Ambition, drive and self-motivation.
• A professional, confident communicator both verbally and written.
• Can work independently, as well as part of a team.
• Excellent problem solving and able to think outside the box to find solutions.
• MUST live within 45 minutes commute of our Surbiton HQ.

Responsibilities

• Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office.
• Work closely with our onsite rep team and customer experience to mitigate any issues on day of flight.
• Provide operational information and assist in delivery charters for all brokers in all global divisions.
• Be there every step of the way with live charter flights – providing a full service to our brokers and advising of potential issues.
• Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers and clients when requested.
• Building relationships with airline operators, FBOs and Airports worldwide.
• Continuous duty for OCC to update ACS CRM and compliance systems – updating information to ensure data is up-to-date.
• Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations.
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction)

Skills

Fluency in English

Additional language

Problem solving

Team player

Job description

Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home, we now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers.

From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need the need to move cargo worldwide. But who works to ensure those client types can get from A to B and experience an exceptional service throughout? The answer is people like us.

Job Description

We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to:

• Providing 24/7 365 coverageand operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
• Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight
• Provide operational information and assisting in deliverycharters for all brokers in all global divisions.
• Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
• Flight Watching, tracking all aspectsof the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)
• Building relationships with airline operators, FBOs and Airports worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available
• Completing daily reports and communications to be sent out to worldwide teams and management,advising brokers of potential risks to upcoming operations
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction)

Qualifications

• Must speak an additional language (Desirable: French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.)
• A genuine interest in Aviation and apassion for exceeding customer service expectations
• Flexible -must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays
• Fluency inEnglish is essential
• Ambition, drive and self-motivation
• A professional, confidentcommunicator both verbally and written
• Can work independently, as well as part of a team
• Excellent problem solving and able to think outside the box to find solutions
• MUST live within 45 minutes commute of our Surbiton HQ

Additional Information

• Working hours are varied, theseinclude weekends & bank holidays, shifts will be allocated on a rota basis
• The shift patterns are 3 on 3 off,06:00 - 18:00 or 18:00 - 06:00
• Training provided on site
• Office based role based in our Surbiton HQ

Additional information

• Free onsite gym with classes
• Free Breakfast and Lunch in our onsite canteen “The Hangar”
• 22 days’ holiday per year
• Free Onsite Car parking