Trainee Lettings Negotiator

F Stop Photography; London; On-site; GBP 18,000 - 22,000; Full time

Job summary

An established independent estate agency is seeking a motivated Trainee Lettings Negotiator to join their dynamic team in London. This role offers a fantastic opportunity for personal development with industry-leading training and the chance to earn a nationally recognized qualification. The ideal candidate will have a positive attitude, excellent customer service skills, and a commitment to achieving results. Enjoy a supportive work environment with great benefits, including a competitive salary, uncapped commission, and ample holiday. If you're eager to grow in a thriving industry, this position is perfect for you.

Benefits

Company smartphone

Car Allowance

33 Days annual holiday

Continual Training

Regular social gatherings

Sponsorship of ARLA

Fantastic promotions

Opportunity to earn recognized qualification

Qualifications

• Must be committed to personal development and achieving ARLA qualification.
• Excellent customer service skills and ability to work independently.

Responsibilities

• Handle calls and manage diary effectively.
• Register and qualify tenants while arranging viewings.
• Meet monthly targets and maintain compliance with processes.

Skills

Customer Service

Negotiation Skills

Time Management

CRM System Proficiency

Education

ARLA Qualification

Job description

Adam Hayes is a forward-thinking and progressive company with a fantastic industry reputation. Our company is dedicated to progressing our staff members and offers individual training plans to allow them to develop. Boasting an extensive trophy cabinet, including Gold Winners for London Estate Agency of the Year, and an unrivaled culture for our staff to thrive, we consider ourselves to be amongst the best in the industry.

As a leading independent Estate Agency, we are currently looking for a Trainee Lettings Negotiator to join our Lettings Team. This is an excellent opportunity to join an established firm within a great team. The role requires an individual who is efficient, able to work to tight deadlines, and with an excellent eye for detail.

The benefits of being a Trainee Lettings Negotiator at Adam Hayes Estate Agents include:

• £18,000 to £22,000 basic salary, dependent on experience
• Additional uncapped commission up to 20%
• 5-day workweek
• Sponsorship of ARLA
• Continual Training
• Regular social gatherings
• 33 Days annual holiday
• Fantastic promotions and career progression opportunities
• Company smartphone for role-related tasks
• Industry-leading training
• Opportunity to earn a nationally recognized qualification (including ARLA)
• Work alongside the directors
• Car Allowance

Behaviours

• Progressive and positive attitude in all situations
• Solutions and results-focused
• Flexible and adaptable approach
• Dependable team player
• Committed to personal development
• Always presented immaculately
• Determined to secure new business and hungry to close deals
• Ability to deliver excellent customer service as per charter
• Develop time management skills and prioritize workload
• Ability to work independently and as part of a team
• Ability to follow company processes and procedures
• Negotiation skills to achieve the best outcomes for the business and customers
• Working towards ARLA qualification
• Ability to meet deadlines and follow company processes
• Good understanding of our CRM system and productive use of it

Key Responsibilities

• Handling calls and email inquiries
• Managing diary and time effectively
• Dealing with customer inquiries effectively (see service charter)
• Registering and qualifying tenants
• Arranging and accompanying viewings to company standards
• Following up on viewings and providing feedback to clients
• Qualifying and negotiating offers under guidance of the manager
• Prospecting and canvassing as per company guidelines
• Answering all incoming communications (internal and external)
• Meeting monthly targets and KPIs
• Focusing on training, personal development, and progression
• Recording personal performance and preparing figures for monthly reviews
• Escalating queries outside of own authority
• Maintaining compliance with internal processes