Trainee Learner Engagement Specialist

Quack Recruitment and Training; Stramshall; On-site; GBP 24,000 - 27,000; Full time

Job summary

Quack Recruitment & Training is seeking a motivated Trainee Learner Engagement Officer to help people access funded training programmes and Skills Bootcamps in Uttoxeter. No prior learner engagement experience is required as full training is provided, and candidates with a positive attitude and good computer skills will thrive.

You will contact prospective learners, explain course content and entry requirements, support eligibility checks, and maintain accurate records using our internal

Qualifications

• Strong work ethic and reliable attendance.
• Good communication skills and rapport-building ability.
• Willingness to learn and take responsibility.

Responsibilities

• Reach out to prospective learners by phone and email to discuss training.
• Make outbound calls and follow up enquiries to progress enrolment.
• Explain course content, entry requirements, attendance and employment opportunities.
• Support eligibility checks and collection of enrolment documents.
• Help learners complete applications and prepare for course start.
• Maintain records of calls and enrolments in internal systems.
• Support relationships with referral partners like Jobcentre Plus.

Skills

Telephone communication

Customer service

Organisation

Time management

Willingness to learn

Professional telephone manner

Tools

Microsoft Word

Excel

Email

PICS

Job description

Quack Recruitment & Training is seeking a motivated Trainee Learner Engagement Officer to help people access funded training programmes and Skills Bootcamps in Uttoxeter. No prior learner engagement experience is required as full training is provided, and candidates with a positive attitude and good computer skills will thrive.

You will contact prospective learners, explain course content and entry requirements, support eligibility checks, and maintain accurate records using our internal