Trainee Money Adviser

Citizens-Advice-Bureau-2; Manchester; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Flexible working week

Hybrid working

Pension

Cycle to Work

Life Assurance

Health Plan

EAP

Holiday entitlement 25–30 days

Job summary

Citizens Advice Manchester is seeking a Trainee Money Adviser to support clients facing debt, delivering essential money advice via phone and digital channels as part of our MaPS-funded services.

You’ll train towards becoming a Specialist Money Adviser within 12–18 months, with a salary increase upon competence and a clear progression path in a supportive charity setting.

Qualifications

• At least 6 months of experience delivering excellent customer service in a regulated environment.
• Ability to work both independently and collaboratively within a team.
• Experience in active listening and questioning, with the capacity to manage challenging situations effectively.

Skills

Customer service

Teamwork

Active listening

Job description

Trainee Money Adviser

Salary: £27,493* (rising to £28,528*upon achieving Adviser competence) *pay award pending

If you are a compassionate and people focused person who enjoys helping others, you can make a significant impact on the lives of people facing problem debt. You will support our clients in finding a path forward during the current cost of living crisis, delivering essential services that achieve tangible and impactful outcomes.

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We have exciting opportunities for you to join our experienced team of Money Advisers and Specialist Money Advisers who provide Money Advice to clients across England and Wales. This is delivered via telephone and digital channels through our MaPS-funded National Debt Advice Hub, our Money Advice Trust Partnership, our local service Grant, and our Consumer Energy Debt Advice Service. Our services operate Monday to Friday (9am to 8pm) and Saturday (9am to 1pm), offering a full range of free support to clients struggling with debts.

This role offers an excellent opportunity for Trainee Money Advisers to receive comprehensive training and develop their careers in the advice sector. Successful applicants are expected to achieve competence as a Specialist Money Adviser within 12-18 months, depending on performance, which includes a salary increase to £31,760*.

We are looking for candidates who possess:

• At least 6 months of experience delivering excellent customer service in a regulated environment (e.g., banking, insurance, or a contact centre).


• The ability to work both independently and collaboratively within a team.


• Experience in active listening and questioning, with the capacity to manage challenging situations effectively.

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above roles attract a rewarding remuneration package with excellent terms including:

• Flexible working week


• Variety of shift patterns available, including evening/Saturday mornings*


• Comfortable and modern City Centre location with free tea and coffee!


• Hybrid working (once able to work independently in the role)


• Pension, Cycle to Work and Life Assurance Schemes


• Health Plan and 24/7 Employee Assistance Programme


• Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long servic

*Infrequent evening/Saturday morning working on a rota-basis will be required