Trainee First Response Technician: Insurance Career Start

Policy Expert Claims; Leeds; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days Annual leave

Discretionary performance relatedbonus

Life insurance cover

Enhanced pension scheme

Employee of the month & year awards

Refer a Friend scheme

An extra day’s holiday for your生日

Paid volunteering/charity day a year

Job summary

Policy Expert Claims is launching a structured entry route into the insurance sector with a Trainee First Response Technician role. You will work in customers' homes, supporting fire, water, and accidental damage restoration while learning how claims are assessed and managed.

We provide full training, a clear development path, and real opportunities to grow within restoration, insurance, and property services. Basic salary starts at £25,500 with market-leading benefits.

Qualifications

• Excellent spoken and written communication skills.
• Commitment to delivering outstanding customer service.
• Willingness to learn and develop in a fast-paced environment.
• Ability to follow systems and processes accurately.
• Full, clean driving license with minimal points.
• Desirable familiarity with insurance claims processes.

Responsibilities

• Assist with restoring, drying, and sanitising in properties damaged by fire or water.
• Provide excellent customer service to policyholders and other parties.
• Carry out mitigation works to prevent further damage.
• Monitor and install drying equipment on-site.
• Contribute to assessments, reports, and documentation with photos and records.
• Work closely with team to ensure timely, high-quality service.
• Maintain health and safety standards and adapt to irregular hours.

Skills

Communication skills

Customer service

Time management

Process adherence

Adaptability

Admin skills

Full driving license

Job description

Policy Expert Claims is launching a structured entry route into the insurance sector with a Trainee First Response Technician role. You will work in customers' homes, supporting fire, water, and accidental damage restoration while learning how claims are assessed and managed.

We provide full training, a clear development path, and real opportunities to grow within restoration, insurance, and property services. Basic salary starts at £25,500 with market-leading benefits.