Trainee First Response Technician

Greenhouse Software, Inc.; Reading; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary performance bonus

Life insurance

Enhanced company pension scheme

Employee of the month & employee ofthe

Birthday day

Volunteer day

Job summary

Policy Expert Claims is seeking a motivated Trainee First Response Technician to start a long-term career in restoration and insurance. You will work at customers' homes, make professional decisions, and follow established processes to assist with fire, water, and accidental damage restoration.

This entry-level role emphasizes growth, training, and steady development within a fast-paced environment. You will develop industry knowledge, gain practical technical skills, and progress into more

Qualifications

• Excellent spoken and written communication skills.
• A passion for delivering outstanding customer service and helping people in difficult circumstances.
• Eagerness to join a company offering long-term career development and progression.
• Ability to manage your time effectively and work without close supervision.

Responsibilities

• Assisting with restoring, drying, and sanitising tasks following water or fire damage.
• Providing excellent customer service to policyholders and other relevant parties.
• Carrying out mitigation works in a property to prevent any secondary damage being caused.
• Helping to monitor and install correct drying equipment on-site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
• Always maintaining health and safety standards.
• Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.

Skills

Communication

Customer focus

Time management

Health & safety

Adaptability

Learning mindset

Tools

Computer basics

Job description

Policy Expert Claims is seeking a motivated Trainee First Response Technician to start a long-term career in restoration and insurance. You will work at customers' homes, make professional decisions, and follow established processes to assist with fire, water, and accidental damage restoration.

This entry-level role emphasizes growth, training, and steady development within a fast-paced environment. You will develop industry knowledge, gain practical technical skills, and progress into more