Trainee Fire & Water Restoration Technician

Policy Expert Claims; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days Annual leave

Discretionary performance relatedbonus

Life insurance cover

Enhanced company pension scheme

Employee of the month & employee ofthe

Refer a Friend scheme

Birthday day off

Volunteer day

Job summary

Policy Expert Claims is recruiting a Trainee First Response Technician in the UK. This entry-level position places you at the start of the insurance claims journey, with hands-on training to help customers recover after property damage and to learn how claims are assessed and resolved.

You will gain real industry knowledge and practical skills, with structured development and opportunities to progress into specialist careers such as loss surveying or claims strategy.

Qualifications

• Excellent spoken and written communication skills.
• Passion for delivering outstanding customer service.
• Willingness to join a company offering long-term career development and progression.
• Ability to manage time effectively and work without close supervision.
• Comfortable following systems and processes accurately.
• Openness to feedback and continuous learning.
• Full, clean driving licence with no more than 3 points.

Responsibilities

• Assisting with restoring, drying, and sanitising tasks following water or fire damage.
• Providing excellent customer service to policyholders and other relevant parties.
• Carrying out mitigation works in a property to prevent secondary damage.
• Helping to monitor and install correct drying equipment on-site.
• Participating in assessments and reporting, ensuring documents and photos are recorded.
• Working closely with First Response Technicians and Team Leaders to ensure timely service.
• Maintaining health and safety standards and flexibility for irregular hours.

Skills

Customer service

Communication

Time management

Administrative skills

Basic computer literacy

Driving licence (UK)

Damage restoration experience

Insurance claims process familiarity

Job description

Policy Expert Claims is recruiting a Trainee First Response Technician in the UK. This entry-level position places you at the start of the insurance claims journey, with hands-on training to help customers recover after property damage and to learn how claims are assessed and resolved.

You will gain real industry knowledge and practical skills, with structured development and opportunities to progress into specialist careers such as loss surveying or claims strategy.