First Response Restoration Technician

Policy Expert Claims; Swindon; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary bonus

Life insurance

Enhanced pension

Employee of the month/year

Refer a Friend

Birthday day off

Volunteer day

Job summary

Policy Expert Claims is seeking a motivated Trainee First Response Technician in Swindon to begin a long-term career in restoration, insurance, and property services. You will learn how fire, water, and accidental damage claims are assessed and managed while supporting a busy team.

The role provides full training, development opportunities, and a competitive package. Candidates should be customer‑focused, communicative, and eager to grow with the company, including a driving licence and flexible

Qualifications

• Excellent spoken and written communication skills.
• Passion for delivering outstanding customer service.
• Eagerness to join a company offering long-term career development.
• Ability to manage time effectively and work without close supervision.
• Comfort following systems and processes accurately.
• Openness to feedback and continuous learning.
• Basic computer knowledge and strong administrative skills.
• Full, clean driving licence (no more than 3 points).

Responsibilities

• Assist with restoring, drying, and sanitising tasks after fire or water damage.
• Provide excellent customer service to policyholders and relevant parties.
• Carry out mitigation works to prevent further damage.
• Monitor and install drying equipment on-site.
• Document assessments, photographs, and communications accurately.
• Work with First Response Technicians and Team Leaders to ensure quality service.
• Maintain health and safety standards.
• Be adaptable to irregular working hours due to reactive nature of work.

Skills

Communication

Customer service

Time management

Attention to detail

Basic computing

Administrative skills

Willingness to learn

Driving licence

Job description

Trainee First Response Technician

Launch a Long-Term Career in the Insurance Industry

This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding professional sectors: insurance.

As a Trainee First Response Technician, you’ll gain hands‑on experience at the very start of the insurance claims journey - helping customers recover after property damage while learning how claims are assessed, managed, and resolved. You’ll develop real industry knowledge, practical technical skills, and professional experience that can lead to a wide range of specialist insurance careers.

Many of our technicians have developed specialist skills and progressed into roles such as:

• First Response Team Leaders
• Field Operations Management
• Loss assessing and property Surveying
• Desktop Surveying & Claims Strategy

While progression is performance‑based and developed over time through training, experience, and demonstrated capability. With structured development, hands‑on training, and real opportunities to grow, this is an ideal role for someone who wants to build a long‑term career in restoration, insurance, and property services.

About Us

Policy Expert Claims delivers a dedicated, end‑to‑end claims management service, Policy Expert. Combining cutting‑edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5‑star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links:

Trustpilot ­ Glassdoor

About the role

Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This role involves working independently in customers’ homes, making safe, professional decisions while following agreed processes and standards. It’s an exciting entry‑level opportunity that will give you the chance to learn and grow in a fast‑paced, dynamic environment, assisting with fire, water, and accidental damage restoration projects.

Key Responsibilities

As a Trainee First Response Technician, you’ll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage.

• Assisting with restoring, drying, and sanitising tasks following water or fire damage.
• Providing excellent customer service to policyholders and other relevant parties.
• Carrying out mitigation works in a property to prevent any secondary damage being caused.
• Helping to monitor and install correct drying equipment on‑site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high‑quality service delivery.
• Always maintaining health and safety standards.
• Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.

Key Requirements

We want someone who is driven, customer‑focused, and eager to learn. As an employer we will provide you with full training, which Is a mix of on‑the‑job learning, shadowing and formal development.

• Excellent spoken and written communication skills.
• A passion for delivering outstanding customer service and helping people in difficult circumstances.
• An eagerness to join a company offering long‑term career development and progression.
• The ability to manage your time effectively and work without close supervision.
• Comfortability following systems and processes accurately.
• Openness to feedback and commitment to continuous learning.
• Basic computer knowledge and strong administrative skills.
• A full, clean driving license with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

In return, we can offer you

Basic Salary from £25,500 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Other benefits include

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Insurance plays a vital role in protecting homes, businesses, and communities. The skills you develop in this role are nationally transferable and highly valued across the sector. If you want a career with purpose, progression, and long‑term security - this is where it starts.

Application deadline: this position will remain open until we have found the right person for the job.

Policy Expert Claims is an equal opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.