Trainee First Response Tech – Start Your Insurance Career

Trinity Claims; Tonbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days Annual leave

Discretionary bonus

Life insurance

Enhanced company pension scheme

Employee of the month & employee ofthe

Refer a Friend scheme

Birthday holiday

Volunteer day

Job summary

Trinity Claims presents a structured entry route into the insurance sector as a Trainee First Response Technician. You’ll gain hands-on experience at the start of the claims journey, learn how claims are assessed and resolved, and build industry knowledge with real opportunities to grow.

Starting salary and benefits accompany structured development, with clear pathways to roles such as team leadership, field operations, and surveying as you progress through training and demonstrated capability.

Qualifications

• Excellent spoken and written communication skills.
• A passion for delivering outstanding customer service.
• An eagerness to join a company offering long term career development and progression.
• Ability to manage your time effectively and work without close supervision.
• Comfortability following systems and processes accurately.
• Openness to feedback and commitment to continuous learning.
• Basic computer knowledge and strong administrative skills.
• A full, clean driving licence with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

Responsibilities

• Assisting with restoring, drying, and sanitising tasks following water or fire damage.
• Providing excellent customer service to policyholders and other relevant parties.
• Carrying out mitigation works in a property to prevent any secondary damage.
• Helping to monitor and install correct drying equipment on site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high quality service delivery.
• Always maintaining health and safety standards.
• Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.

Skills

Communication

Customer service

Time management

Attention to detail

Adaptability

Computer literacy

Driving licence

Damage restoration knowledge

Insurance claims knowledge

Job description

Trinity Claims presents a structured entry route into the insurance sector as a Trainee First Response Technician. You’ll gain hands-on experience at the start of the claims journey, learn how claims are assessed and resolved, and build industry knowledge with real opportunities to grow.

Starting salary and benefits accompany structured development, with clear pathways to roles such as team leadership, field operations, and surveying as you progress through training and demonstrated capability.