First Response Restoration Technician

Trinity Claims; Tonbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days Annual leave

Discretionary bonus

Life insurance

Enhanced company pension scheme

Employee of the month & employee ofthe

Refer a Friend scheme

Birthday holiday

Volunteer day

Job summary

Trinity Claims presents a structured entry route into the insurance sector as a Trainee First Response Technician. You’ll gain hands-on experience at the start of the claims journey, learn how claims are assessed and resolved, and build industry knowledge with real opportunities to grow.

Starting salary and benefits accompany structured development, with clear pathways to roles such as team leadership, field operations, and surveying as you progress through training and demonstrated capability.

Qualifications

• Excellent spoken and written communication skills.
• A passion for delivering outstanding customer service.
• An eagerness to join a company offering long term career development and progression.
• Ability to manage your time effectively and work without close supervision.
• Comfortability following systems and processes accurately.
• Openness to feedback and commitment to continuous learning.
• Basic computer knowledge and strong administrative skills.
• A full, clean driving licence with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

Responsibilities

• Assisting with restoring, drying, and sanitising tasks following water or fire damage.
• Providing excellent customer service to policyholders and other relevant parties.
• Carrying out mitigation works in a property to prevent any secondary damage.
• Helping to monitor and install correct drying equipment on site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high quality service delivery.
• Always maintaining health and safety standards.
• Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.

Skills

Communication

Customer service

Time management

Attention to detail

Adaptability

Computer literacy

Driving licence

Damage restoration knowledge

Insurance claims knowledge

Job description

Trainee First Response Technician - Start Your Career in Insurance

Launch a Long-Term Career in the Insurance Industry

This isn't a job - it's a structured entry route into one of the UK's most stable and rewarding professional sectors: insurance.

As a Trainee First Response Technician, you'll gain hands on experience at the very start of the insurance claims journey - helping customers recover after property damage while learning how claims are assessed, managed, and resolved. You'll develop real industry knowledge, practical technical skills, and professional experience that can lead to a wide range of specialist insurance careers.

Many of our technicians have developed specialist skills and progressed into roles such as:

• First Response Team Leaders


• Field Operations Management


• Loss assessing and property Surveying


• Desktop Surveying & Claims Strategy

While progression is performance based and developed over time through training, experience, and demonstrated capability. With structured development, hands on training, and real opportunities to grow, this is an ideal role for someone who wants to build a long term career in restoration, insurance, and property services.

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links: Trustpilot ¦ Glassdoor

About the role

Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This role involves working independently in customers homes, making safe, professional decisions while following agreed processes and standards. It's an exciting entry level opportunity that will give you the chance to learn and grow in a fast paced, dynamic environment, assisting with fire, water, and accidental damage restoration projects.

Key Responsibilities

As a Trainee First Response Technician, you'll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage.

Your responsibilities will include:

• Assisting with restoring, drying, and sanitising tasks following water or fire damage.


• Providing excellent customer service to policyholders and other relevant parties.


• Carrying out mitigation works in a property to prevent any secondary damage being caused.


• Helping to monitor and install correct drying equipment on site.


• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.


• Working closely with our First Response Technicians and Team Leaders to ensure timely and high quality service delivery.


• Always maintaining health and safety standards.


• Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.

Key Requirements

We want someone who is driven, customer focused, and eager to learn. As an employer we will provide you with full training, which is a mix of on the job learning, shadowing and formal development.

The ideal candidate will have:

• Excellent spoken and written communication skills.


• A passion for delivering outstanding customer service and helping people in difficult circumstances.


• An eagerness to join a company offering long term career development and progression.


• The ability to manage your time effectively and work without close supervision.


• Comfortability following systems and processes accurately.


• Openness to feedback and commitment to continuous learning.


• Basic computer knowledge and strong administrative skills.


• A full, clean driving licence with no more than 3 points.


• Previous experience in damage restoration (preferable but not essential).


• Familiarity with the insurance claims process (desirable but not essential).

In return, we can offer you

Basic Salary from £25,500 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays


• Discretionary performance related bonus

Other benefits include

• Life insurance cover


• Enhanced company pension scheme


• Employee of the month & employee of the year awards


• Refer a Friend scheme


• An extra day's holiday for your birthday


• Paid volunteering/charity day a year

Insurance plays a vital role in protecting homes, businesses, and communities. The skills you develop in this role are nationally transferable and highly valued across the sector. If you want a career with purpose, progression, and long term security - this is where it starts.

Application deadline: this position will remain open until we have found the right person for the job.

Trinity Claims is an equal opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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