Trainee Field Service Engineer

Haier lnc.; Reading, Bracknell; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Starting salary £30,000

Salary progression to £35,124 and £39,

Bonus up to £2,500 per year

Overtime premium

30 days leave + 3 bank holidays

Extensive training

Staff discounts

Reward Gateway discounts

Job summary

Haier lnc. is seeking a Trainee Field Service Engineer to visit customers' homes across Reading, Bracknell and nearby areas, diagnosing and repairing appliances while delivering excellent service.

Starting at £30,000 with progression to £35,124 and £39,807 during employment, you will receive extensive training and mentoring through City & Guilds assured in-house programs, plus a generous benefits package.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and diagnostic abilities.
• Willingness to learn and complete in-house training.

Responsibilities

• Visit customers in their homes to diagnose and fix appliances.
• Provide technical solutions and high-quality customer experience.
• Complete tasks with the support of in-house training and mentoring.

Skills

Customer service

Problem-solving

Organised

Self-motivated

Education

City & Guilds training

Tools

Job description

Trainee Field Service Engineer

Starting salary of £30,000, increasing to £35,124 and £39,807 during employment

As a Trainee Field Service Engineer, you'll be working with three great brands; Candy, Hoover and Haier. Visiting our customers in their homes across Reading, Bracknell and the surrounding areas, you'll be providing technical solutions to their problems, fixing their appliances and providing a great customer experience.

We're looking for individuals who are self-motivated, well organised and have great customer service skills. You'll also need good problem-solving ability, to build effective technical fault finding and diagnostic skills. Regardless of your background, our City and Guilds assured in-house training and field-based mentoring has been designed to get you ready for success.

You’ll need a full, valid driving licence and the ability to lift & manoeuvre heavy objects and work in restricted spaces, regularly engaging hand dexterity. Colour vision is also important to be able to distinguish between live, neutral and earth wires; offers of employment are subject to testing to ensure that candidates can comply with the basic health and safety requirements of the role.

Benefits:

• £30,000 per annum starting salary
• Salary increases to £35,124 and £39,807 will be implemented as you progress
• Bonus potential of up to £2,500 per annum
• Enhanced rate overtime
• 30 days annual leave + 3 bank holiday
• Extensive training
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

UKIFSE