Trainee Duty Manager - Bristol

Lex Leisure; Bristol; On-site; GBP 21,000 - 28,000; Full time

Job summary

Lex Leisure in Bristol is seeking a Trainee Duty Manager to support daily operations of the Leisure Centre, driving customer care, staff relations and a safe, high quality facility.

The role includes assisting with shift management, training and developing staff, delivering engaging programmes, and helping implement health and safety and financial procedures to maximise performance.

This trainee position offers a springboard into a leisure management career within a fast growing company.

Responsibilities

• To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
• To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
• To ensure all Health and Safety procedures and responsibilities are carried out at all times.
• To deputise for the Centre Manager as requested.
• To assist the Contract Manager/Centre Manager/Duty Managers in providing appropriate staff training and development.
• To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
• To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
• To identify and assess the feasibility of new activities which the Centre could provide.
• To ensure all staff are kept informed of the Centre's activities and special events.
• To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and rectifying areas of low performance.
• To produce performance records, statistics, targets and reports for programming and associated activities.
• To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
• To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
• To assist in the management of the Leisure Centre's quality assurance systems and procedures.
• To coach and teach as required and generally assist with the running of events.
• To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
• To undertake any regulatory requirements.
• To be responsible and accountable for cash handling as required.
• To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.

Job description

The Trainee Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the post holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Trainee Duty Manager will be:
+ To ensure the highest possible standards of Health and Safety and customer care within the Centre.
+ To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
+ To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
+ To work closely with a current Duty Manager, gaining valuable experience and knowledge.
The Trainee Duty Manager will focus day to day on the following tasks:
+ To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
+ To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
+ To ensure all Health and Safety procedures and responsibilities are carried out at all times.
+ To deputise for the Centre Manager as requested.
+ To assist the Contract Manager/Centre Manager/Duty Managers in providing appropriate staff training and development.
+ To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
+ To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
+ To identify and assess the feasibility of new activities which the Centre could provide.
+ To ensure all staff are kept informed of the Centre's activities and special events.
+ To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
+ To produce performance records, statistics, targets and reports for programming and associated activities.
+ To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
+ To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
+ To assist in the management of the Leisure Centre's quality assurance systems and procedures.
+ To coach and teach as required and generally assist with the running of events.
+ To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
+ To undertake any regulatory requirements.
+ To be responsible and accountable for cash handling as required.
+ To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.