Trainee Customer Support Manager

Nicholas Clarke Associates Ltd; Telford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Healthcare

33 days holiday

Hybrid working

Job summary

Nicholas Clarke Associates Ltd in Telford is seeking a Customer Support Manager (entry level) to drive product launches and customer insights, working with the Business Manager to meet targets.

The role centers on creating category insight presentations, delivering commercial analysis to the sales team and customers, and coordinating with cross-functional teams. Hybrid working (2 days from home per week) supports training and progression.

Qualifications

• This role suits a graduate with an eagerness to learn and grow.
• Experience in customer support or sales is advantageous.
• Strong foundation in data interpretation and reporting.

Responsibilities

• Lead New Product Development (NPD) and Existing Product Development (EPD) projects.
• Create category insight presentations and deliver commercial analysis.
• Collaborate with major supermarket customers on launches and growth.
• Manage customer projects, complaints and continuous improvement.
• Contribute to tenders, forecasting, costing and sales analysis.
• Coordinate with cross-functional teams to meet deadlines.

Skills

Customer service

Interpersonal skills

Excel

Communication

Willingness to learn

Education

Graduate

Tools

Excel

Job description

Customer Support Manager (entry level position).

Telford, Shropshire.

£30,000 + Pension + Healthcare + 33 Days Holiday + Hybrid Working (2 days from home p/week)

Working Hours: Monday - Friday (8:30am - 5:00pm).

The commercial team of a highly successful and innovative manufacturing business are looking for a Customer Support Manager to work closely with the Business Manager to achieve business plan targets through implementation of the marketing and product management plans.

This Customer Support Manager is responsible for utilising their marketing skills to build customer category insight presentations, providing the sales team and customer with high quality analysis and information.

This role may suit a graduate within a business capacity or someone with good experience in customer support / sales who is looking for a new challenge! Full training and development opportunities are available with excellent routes for progression!

Role Description

• Leading New Product Development (NPD) and Existing Product Development (EPD) projects.
• Creating compelling category insight presentations and delivering commercial analysis.
• Working with major supermarket customers to deliver successful product launches and identify growth opportunities.
• Managing customer projects, complaints and continuous improvement initiatives.
• Contributing to customer tenders, forecasting, costings and sales analysis.
• Collaborating with cross-functional teams to deliver projects on time and to the highest standards.

Skills and Qualifications

• Customer Service, Sales or experience within a commercial role.
• Ability to interface effectively both internally and with external customers.
• Strong Excel competency.
• Strong organisational, communication and interpersonal skills.
• A willingness to learn and be trained over a 6-9 month period.

This is a fantastic opportunity to join a high performing team within a successful manufacturing company. As a well-established leader in their industry, this business offers great training and a progressive environment for the right person.