Product Support Manager

Technical Prospects Ltd; York and North Yorkshire; On-site; GBP 50,000 - 60,000; Full time

Job summary

Technical Prospects Ltd. in North Yorkshire is seeking a Product Support Manager to lead the Product Support team, ensuring customers, partners, and internal teams receive accurate, practical, and timely technical support.

The role focuses on team leadership, workload planning, reporting, and on-time delivery, supported by technical guidance and escalation support for the integration of our products into existing and new applications.

Qualifications

• STEM related Degree is preferred.
• Manager/Leader with experience in application engineering, product support, project management or a related technical leadership role.
• Experience gained within the automotive, transportation, aerospace, forestry, agricultural or earthmoving industry would be highly beneficial.
• Proven capability in people management, workload planning, prioritisation, resource allocation, action tracking, performance management, reporting, and delivery control.
• Strong mechanical and electrical knowledge, experienced producing or reviewing BOMs, CAD drawings, HAZIDs, specifications, technical reports, and customer guidance.
• Confident reporting KPIs, workload status, overdue actions, risks, blockers, and completion performance.

Responsibilities

• Lead the Product Support function, ensuring customers have the technical expertise, documentation, and guidance they need to integrate our client’s products safely, effectively, and with confidence.
• The Product Support Manager is responsible for providing clear visibility of team workload, setting priorities, allocating resources, and ensuring the timely delivery of high-quality technical support. They oversee performance reporting, monitor team effectiveness, and drive continuous improvement across the function.
• The role also involves coaching and developing Technical Leads and their teams, maintaining robust support processes, managing technical escalations, and ensuring customer requirements, technical deliverables, and improvement initiatives are completed to agreed quality standards and timescales.

Skills

People management

Workload planning

Prioritisation

Resource allocation

Performance reporting

Stakeholder management

Problem solving

Delivery discipline

Education

STEM degree

Job description

Product Support Manager

Offering Circa. £50,000 - £60,000 Basic Salary plus Great Benefits!

Our client is an established and highly respected manufacturing business based in North Yorkshire. Due to continued growth, they are currently seeking a Product Support Manager to lead the Product Support team, ensuring customers, partners, and internal teams receive accurate, practical, and timely technical support.

The Product Support Manager’s primarily focus will be on team leadership, workload planning, reporting and on-time delivery, supported by technical guidance, escalation support, and application knowledge regarding the integration of our client’s products into existing and new applications.

Product Support Manager - Key responsibilities

Lead the Product Support function, ensuring customers have the technical expertise, documentation, and guidance they need to integrate our client’s products safely, effectively, and with confidence.

The Product Support Manager is responsible for providing clear visibility of team workload, setting priorities, allocating resources, and ensuring the timely delivery of high-quality technical support. They oversee performance reporting, monitor team effectiveness, and drive continuous improvement across the function.

The role also involves coaching and developing Technical Leads and their teams, maintaining robust support processes, managing technical escalations, and ensuring customer requirements, technical deliverables, and improvement initiatives are completed to agreed quality standards and timescales.

Product Support Manager – Skills & Experience

• STEM related Degree is preferred.
• Manager/Leader with experience in application engineering, product support, project management or a related technical leadership role.
• Experience gained within the automotive, transportation, aerospace, forestry, agricultural or earthmoving industry would be highly beneficial.
• Proven capability in people management, workload planning, prioritisation, resource allocation, action tracking, performance management, reporting, and delivery control.
• Strong mechanical and electrical knowledge, experienced producing or reviewing BOMs, CAD drawings, HAZIDs, specifications, technical reports, and customer guidance.
• Confident reporting KPIs, workload status, overdue actions, risks, blockers, and completion performance.
• Excellent communication, stakeholder management, problem-solving, and delivery discipline.

The Product Support Manager position is offering £50,000 - £60,000 basic salary plus great benefits! This is a full-time, permanent position, working Monday – Friday 8.30am – 4.30pm. Based at our client’s North Yorkshire office with flexibility to attend customer sites.