Trainee Customer Service

Stirling Warrington; East Midlands; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Full training provided

Genuine progression

Job summary

Leicester – next to the National Space Centre is where this role is based, offering a first step into customer-focused work with full training and clear progression paths. You’ll speak with customers who have registered with us, conducting structured surveys by phone and gathering essential information about their needs and experience.

Typical day involves 80–100 calls with a quality conversation, followed by accurate CRM recording, timely follow-ups, and handing over opportunities to the right

Qualifications

• No experience required; suitable for someone starting a customer-focused career.
• Experience in customer service, retail, hospitality, call centre or telephone work is useful.
• You’ll need to be confident speaking to different people and asking questions.

Responsibilities

• Speak with customers who have previously registered with us and conduct structured surveys over the phone.
• Gather information about customer requirements and experiences.
• Record information accurately on our CRM and ensure follow-ups occur as needed.
• Pass relevant information to the appropriate team and work toward survey completion targets.
• Manage workload effectively and maintain professional relationships.

Skills

Customer service

Phone communication

Active listening

Rapport building

Organisation

Tools

CRM

Job description

Leicester – next to the National Space Centre
Monday to Friday 8:00am–4:30pm
£24,000
Full training provided Genuine progression

Looking for your first proper step into a customer-focused career?

Have you got some experience dealing with customers? Are you confident on the phone, good at building rapport and comfortable asking questions?

Most importantly, are you positive, organised and willing to learn?

What will you actually be doing?

You'll be speaking to customers who have previously registered with us, carrying out structured surveys over the phone and gathering useful information about their requirements and experience.

This isn't random cold calling.

You'll typically dial around 80–100 customers per day, reaching approximately 15–20%. Your job is to have a quality conversation, ask the right questions and accurately capture the information.

You'll then:

• Record everything accurately on our CRM
• Make sure follow-ups happen when they should
• Pass relevant information and opportunities to the right person
• Work towards a clear target for completed customer surveys
• Build relationships and represent the business professionally
• Learn how to manage a busy workload and prioritise effectively

What are we looking for?

You don't need years of experience — we're hiring for attitude and potential.

Some previous customer service, retail, hospitality, call centre or telephone experience would be useful.

You'll need to be confident speaking to different people, comfortable asking questions and able to stay positive when someone doesn't answer or isn't interested.

You'll also need to be organised. Making the call is only half the job — following up and recording the right information is just as important.

What will you get?

We'll provide full training, guidance and ongoing support to help you become confident in the role.

You'll develop skills in customer communication, questioning, relationship building, CRM systems, organisation and managing your own workload.

And this doesn't need to be your job forever.

Perform well and there's a genuine route for progression within 12–18 months, with the opportunity to take on more responsibility and develop your career within the business.

The important bit

We're looking for someone who's bright, outgoing, reliable and wants an opportunity to prove themselves.