Trainee Claims Technician - Hybrid Working

Hindustan Insurance Brokers Ltd.; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Job summary

Howden is a global insurance group seeking a Trainee Claims Technician to join a supportive team and learn the fundamentals of claims handling. You’ll provide administrative support, maintain records, and develop the knowledge needed to build a career in insurance.

You’ll work on setting up claim records, communicating updates to clients and insurers, and handling documentation, payments, and queries while following regulatory and company requirements.

Qualifications

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Responsibilities

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and escalate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Skills

Office administration

Customer service experience

Interest in insurance claims

Attention to detail

Organisational skills

Written and verbal communication

Microsoft Office

Proactive learning

Independent and team work

Education

A-level standard education

Good numeracy and literacy skills

Interest in pursuing insurance qualifications

Job description

Howden is a global insurance group seeking a Trainee Claims Technician to join a supportive team and learn the fundamentals of claims handling. You’ll provide administrative support, maintain records, and develop the knowledge needed to build a career in insurance.

You’ll work on setting up claim records, communicating updates to clients and insurers, and handling documentation, payments, and queries while following regulatory and company requirements.