Claims Technician Trainee: Launch Your Insurance Career

Howden; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Job summary

Howden is seeking a Trainee Claims Technician in Milton Keynes to join a supportive team and learn insurance claims handling. You will provide administrative support, keep accurate records, and build technical knowledge for a successful career in insurance.

You will gain exposure to claim processes, regulatory requirements, and cross-functional collaboration while developing professional skills in a global, employee-owned environment.

Qualifications

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Responsibilities

• Support day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and elevate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Skills

Office experience

Insurance claims interest

Attention to detail

Communication skills

MS Office proficiency

Proactive learner

Team and independent work

Education

A-levels or equivalent

Numeracy and literacy

Insurance qualifications desirable

Job description

Howden is seeking a Trainee Claims Technician in Milton Keynes to join a supportive team and learn insurance claims handling. You will provide administrative support, keep accurate records, and build technical knowledge for a successful career in insurance.

You will gain exposure to claim processes, regulatory requirements, and cross-functional collaboration while developing professional skills in a global, employee-owned environment.