Trainee Claims Technician

Hindustan Insurance Brokers Ltd.; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Job summary

Howden is a global insurance group seeking a Trainee Claims Technician to join a supportive team and learn the fundamentals of claims handling. You’ll provide administrative support, maintain records, and develop the knowledge needed to build a career in insurance.

You’ll work on setting up claim records, communicating updates to clients and insurers, and handling documentation, payments, and queries while following regulatory and company requirements.

Qualifications

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Responsibilities

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and escalate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Skills

Office administration

Customer service experience

Interest in insurance claims

Attention to detail

Organisational skills

Written and verbal communication

Microsoft Office

Proactive learning

Independent and team work

Education

A-level standard education

Good numeracy and literacy skills

Interest in pursuing insurance qualifications

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As a Trainee Claims Technician, you'll join a supportive team and learn the fundamentals of insurance claims handling. Working alongside experienced colleagues, you'll provide administrative support, maintain accurate records, and develop the technical knowledge needed to build a successful career in insurance.

What you'll be doing

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and escal a t more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Who we're looking for

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Qualifications

• A-level standard education (or equivalent).
• Good numeracy and literacy skills.
• Interest in pursuing insurance-related qualifications is desirable but not essential.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.