Trainee Claims Technician

Howden; Milton Keynes; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Job summary

Howden in Milton Keynes is seeking a Trainee Claims Technician to learn the fundamentals of insurance claims handling and provide essential administrative support. You’ll help set up claim records, acknowledge new claims, and communicate updates to clients and insurers.

You’ll work with colleagues across the business, develop technical knowledge, and contribute to continuous improvement while following regulatory and company requirements.

Qualifications

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Responsibilities

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and elevate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Skills

Attention to detail

Organisational skills

Microsoft Office

Education

A-level standard education (or equivalent)

Tools

Microsoft Office

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role

As a Trainee Claims Technician, you’ll join a supportive team and learn the fundamentals of insurance claims handling. Working alongside experienced colleagues, you’ll provide administrative support, maintain accurate records, and develop the technical knowledge needed to build a successful career in insurance.

What you’ll be doing

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and elevate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Who we’re looking for

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Qualifications

• A-level standard education (or equivalent).
• Good numeracy and literacy skills.
• Interest in pursuing insurance-related qualifications is desirable but not essential.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent