Insurance Claims Apprenticeship Programme 2027 - Birmingham

Howden Group; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Fully funded qualifications

Hybrid working

Job summary

Howden is launching Insurance Claims Apprenticeship Programme in Birmingham. Starting September 2027, you will join a permanent role from day one while completing an 18‑month development programme. Location: Birmingham, with an office-based structure (4 days a week in the office).

You will join the Claims team to learn claims processes, customer service, and data analysis, with structured induction and progression into more responsibility.

Qualifications

• No prior insurance experience required; training provided.
• Confident communicating with a wide range of people, including over the phone.
• Ability to stay organised and manage multiple tasks.

Responsibilities

• Assist Claims Handlers by gathering information from claimants.
• Learn how insurance policies work and how cover is assessed.
• Handle calls with clients and deliver excellent service.
• Support follow-up with clients and insurers to progress claims.
• Help prepare reports and analyse data.

Skills

Communication skills

Organised

Customer service

Problem solving

Curious and motivated

Education

Level 3 Insurance apprenticeship

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Insurance Claims Apprenticeship Programme 2027

Location: Birmingham
Start date: September 2027
Salary: £23,000
Duration: You’ll join us in a permanent role from day one while completing an 18-month development programme.

Structure: You’re expected to work in the office at least 4 days per week and must live within a commutable distance.

Qualification

Level 3 Insurance apprenticeship

Ready to earn, learn and launch your career?

This is more than your first job. You’ll gain real experience, work towards a recognised qualification and build skills that will shape your future.

Our Commercial & Schemes team helps a range of businesses protect themselves against the risks they face every day. Our Claims team steps in when something goes wrong and a client needs to use their insurance. Whether they have experienced damage, an accident or another unexpected event, we guide them through the claims process and help them work towards the best possible outcome.

You’ll join Howden on a permanent role and complete an 18‑month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you’ll be doing?

You will begin with a structured induction before joining our Claims team, where you will work alongside experienced colleagues and gradually take on more responsibility. During the programme, you’ll:

• Support Claims Handlers and Executives by gathering information from clients about their claims.
• Gain hands‑on experience learning how insurance policies work and how cover is assessed for different client claims.
• Learn how to handle calls with clients and deliver excellent customer service.
• Support the team with following up with clients and insurers to keep claims moving.
• Help prepare reports and analyse data.

Who are we looking for?

• No insurance experience is needed; we’ll teach you everything you need to know!
• Confident communicating with a wide range of people, including over the phone.
• Organised and able to manage multiple tasks effectively.
• Someone who enjoys building positive relationships and delivering great customer service.
• A keen problem solver who uses their attention to detail skills when solving challenges.
• Curious and motivated to learn and grow your career in insurance.
• Able to stay calm and positive when faced with challenging situations.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

What do we offer in return?

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.